Requesting Assistance in creating Workflow to assign ticket to different...
I have created Roles in Zammad Team Admin , Agent and Customer. I have created work flow that All Agent can handover tickets to Different Agent, My Team needed something Different. So they looked into...
View ArticleZammad Ticketk Creation UI Changing Option
There is no configurable solution that I am aware of. But Zammad is open source, if you dare to touch the source code, everything is possible.
View ArticleBetter CSS for .ticket-article-item.system
when i first tried, i already fiddled with position and z-index: position: absolute seemed to block z-index. i didnt get it done. and i do not really get what you mean concerning place holders. i’d be...
View ArticleHow to change to Nginx Mainline from Ubuntu PPA
Infos: Used Zammad version: 6.0.0-1686655247.7bb53cc4.bionic Used Zammad installation type: Package Operating system: Ubuntu 20.04 Browser + version: Firefox 115.8.0esr (64-bit) & Brave Version...
View ArticleHow to change to Nginx Mainline from Ubuntu PPA
The packages nginx or apache2 are a dependency of Zammads package and thus what you’re trying to do is not possible.
View ArticleZammad Ticketk Creation UI Changing Option
I think some things related to the form could maybe be handled with core workflow: Core Workflows — Zammad Admin Documentation documentation But when it’s about the layout (e.g. the sidebar) it’s...
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SSO not working
R2D2: For the krb5.conf it’s enough to paste those 4 lines and change the name of the domain (uppercase): I just found out that what I wrote back then isn’t true anymore. I don’t know why it worked...
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How to change to Nginx Mainline from Ubuntu PPA
Hi, Thanks for your lightning fast response! You should change your name to MrZeus! I found the solution myself about 15 min after posting Murphy’s law… I think a little more background information...
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Problem writing files to the server. (avatars and files) Microsoft office...
We are currently using the zammad chart and system version 6.0.2-1 The problem we are experiencing is when a Microsoft user (logs in through sso Microsoft) is trying to log in and his account has an...
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How to change to Nginx Mainline from Ubuntu PPA
You’re welcome to contribute based on your capabilities. I’m not sure if this is too technical for some though, because this potentially can break things for users that don’t understand the scope. As...
View ArticleBusiness hours vs. day hours?
Used Zammad version: 6.0 Used Zammad installation type: Docker Operating system: Linux Browser + version: I would like to know if Zammad use business hours to calculate SLA’s, Escalations,...
View ArticleZammad ruby Digest initialization failed:
Infos: Used Zammad version: Package zammad-6.2.0-1710415722.ca3a5152.centos8.x86_64 Used Zammad installation type: package Operating system: Red Hat Enterprise Linux 8.9 (Ootpa), Linux...
View ArticlePossibility to add attachments to ticket templates?
That’s something I really miss too. It would also be good if there was an option to reply with templates or to enable attachments in text modules (e.g. via File - Placeholder)
View ArticleZammad ruby Digest initialization failed:
CentOS 8 comes with OpenSSL 1 not 3 and thus you cannot use the package on the OS you’re trying to use.
View ArticleFile attachements in templates and/or text modules
It would be nice if you could use file attachments in ticket templates or in text modules. The file to be attached can be represented by placeholders. Unfortunately, there is no possibility for us -...
View ArticleZammad Ticketk Creation UI Changing Option
IS there possibility any psssibility that we remove elements from using CLI Command to fix that. Like in this I dont need Customers section, group owner priority and tags section while opening Ticket.
View ArticleZammad Ticketk Creation UI Changing Option
Example If I want to make as Customers same I have to remove objects of groups in Tickets which is currently not possible from Web interface
View ArticleZammad Ticketk Creation UI Changing Option
Have you already checked CoreWorkflow? I think group/priority/owner can be removed with this (you need only to set a default group also with core workflow). The tag field can currently not be...
View ArticleZammad Ticketk Creation UI Changing Option
There is no option to disable customer selection for an agent. Why would you even want to do that? If an agent wants to create a ticket for himself, he can set himself as a customer. But if this is...
View ArticleWebsite Form fails in Preview - 500 - ArgumentError
But is the problem now inside the preview of the live usage of the form code?
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