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Problem writing files to the server. (avatars and files) Microsoft office...
Infos: Used Zammad version: 6.0.2 / Used Zammad installation type: zammad helm chart 10.0.2 Operating system: kubernetes Browser + version: Chrome, firefox, brave lastest Expected behavior: We have...
View ArticleSearch for custom ticket fields
@fliebe92 Thank you but I already checked the documentation and I am possibly doing this wrong. I tried different methods. What am I doing it wrong? ticket.object_cus_area:“B2B”...
View ArticleAPI Gitlab Ticket Update
@yasinsatar I did some research. You are building a chrome extension, so your code runs browser based. I would guess that it includes cookies and then the servers prefers the existing zammad session...
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Integrate with GPT
It could be potentially integrated with privateGPT which uses local LLMs and follows and extends the OpenAI API standard GitHub GitHub - imartinez/privateGPT: Interact with your documents using the...
View ArticleSearch for custom ticket fields
Just remove ticket. and make sure your index is up-to-date. Works fine for me.
View ArticleSearch for custom ticket fields
OK, so object_cus_area:“1” worked fine. Seems like you need to use the ID instead of the name. Thanks for the hint.
View ArticleHow to export knowledge base
Hi @Chris627, Were you able to find a solution? We are kind of in the same situation where we want to transfer knowledge base from one instance to another. Hi @MrGeneration I would appreciate if you...
View ArticleAdd more attachment on ticket?
Hi @handika. I have no idea what you would like to know.
View ArticleHow to export knowledge base
I provided all information I have in my answer above your question.
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Ticket number varies in character length
Infos: Used Zammad version: 6.1 Used Zammad installation type: source Operating system: Ubuntu 22.04 Browser + version: Chrome Hello everyone, today we noticed that the ticket number varies in the...
View ArticleProblem writing files to the server. (avatars and files) Microsoft office...
@Oslan17 You Zammad version is outdated. I think in the meanwhile there was a lot of improvements related to Zammad and also the helm chart.
View ArticleBetter CSS for .ticket-article-item.system
The CSS you are using is hiding the system text, that means nothing is in that space. If that’s what you want, great. Then you have it show up when you hover, that puts it back in that space....
View ArticleProblem writing files to the server. (avatars and files) Microsoft office...
Sorry, the version we are using is 6.2.0. I made a mistake in placing the version in the title
View ArticleProblem writing files to the server. (avatars and files) Microsoft office...
Hello @Oslan17. Your chart version is outdated, could you please try the most recent one (10.3.4)? There is an init container that is responsible to fix the volume permissions for /opt/zammad/tmp.
View ArticleTriggers import/export or API
Infos: Used Zammad version: 6.2.0-1710170837.6e9cfa61.jammy amd64 Used Zammad installation type: package Operating system: Debian 12 Browser + version: 123.0 (64-bit) Expected behavior: Have the...
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Zammad Ticketk Creation UI Changing Option
Hi there I am using Zammad , I like to know something. But before that let me explain what I needed . And What is going on. I have Zammad running for an organization with mutiple Agent Roles...
View ArticleHow to configure zammad workflow
Please help if there is any guidance for the “core workflow” feature to create an approval feature that can only be seen by agents and customers can only choose which agent to request approval from.
View ArticleEmail From name Incorrect
Hi. We have just stared to use Zammad. We have 3 departments with their own email addresses. When someone emails in which created the ticket they get a reply with the correct email address but the...
View ArticleTriggers import/export or API
What I found in the meantime is that I can list all triggers using # Query all triggers all_triggers = Trigger.all # Iterate through the triggers and access their attributes all_triggers.each do...
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