Variables to link to current ticket
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: helm Operating system: kubernetes k3s Expected behavior: When using Schedulers, I can send out reminders for tickets which link to the...
View ArticleLooking for Upgrade suggestions
Unless you have anything else in your Elasticsearch (e.g. Kibana) doesn’t matter if it’s just data from Zammad. You can always just “reimport” the data via Zammad rebuild. Converting to PostgreSQL has...
View ArticleLooking for Upgrade suggestions
OK, thank you. No, there is nothing else in Elasticsearch. I’ll backup the VM first and see what havoc I can cause. I appreciate the feedback.
View ArticleZammad doesn't work after upgrade
There was another update But during the update process I also see error’s about “zeitwerk” What is “zeitwerk” and how do I fix it? # Enabling Zammad on boot # Stopping Zammad # Clear cache......
View ArticleTicket Branding
I mean, the agents would do their own custom response, I just wish for that response to be present within our formatted HTML email. Yes, we could just have them import the HTML template and just type...
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Zammad doesn't work after upgrade
It broke when I upgraded from 6.2.0-1709819739.c4f4ca8b.jammy to 6.2.0-1709902372.e5509ee8.jammy I downgraded, but that didn’t solve the issue. I suspect a dependency is also updated which causes this...
View ArticleTicket Branding
I think your best bet would be the text modules. https://admin-docs.zammad.org/en/latest/manage/text-modules.html
View ArticleLast edited user
There is an “Updated by” column which shows the last person to update the ticket. Agent or client.
View ArticleZammad doesn't work after upgrade
Anyone any idea? I’m stuck right with this. Any help would be appreciated
View ArticleHow does Zammad handle incoming SMS articles as it pertains to existing tickets?
Infos: Used Zammad version: Zammad version 6.2.0-1706605597.530c7efe.jammy Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Zammad hosted on Ubuntu 22.04...
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Zammad 6.1 Elasticsearch rebuild index fails
MrGeneration: postmaster filters Hi @MrGeneration can you provide me how can i check it? or where can i find it?
View ArticleWrong response from the webhook: 500 Internal Server Error
Used Zammad version: 6.2.0 Used Zammad installation type: package Operating system: ubuntu 22.04 Browser + version: google chrome 122 Hello, I can’t connect telegram bot to zammad, I add it by token...
View ArticleZammad 6.1 Elasticsearch rebuild index fails
https://admin-docs.zammad.org/en/latest/channels/email/filters.html https://admin-docs.zammad.org/en/latest/channels/microsoft365/filters.html
View ArticleWrong response from the webhook: 500 Internal Server Error
Hi @volsea. What’s logged in Zammad’s production.log?
View ArticleHow does Zammad handle incoming SMS articles as it pertains to existing tickets?
Hi @BlakeAvery. When there is an SMS sent to your system, Zammad is looking for a ticket that is not in any closed, merged or removed state and this ticket will be used for further usage. This is how...
View ArticleRake aborted! LoadError: cannot load such file -- zeitwerk
Infos: Used Zammad version: 6.2.0-1709902372.e5509ee8.jammy Used Zammad installation type: package, Operating system: ubuntu 22.04 Actual behavior: Get:1...
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Table is cut off in ticket
Infos: Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy Used Zammad installation type: package Operating system: Ubuntu Server 22.0.4 Browser + version: Microsoft Edge 120.0.2210.133 Our team...
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