How does Zammad handle incoming SMS articles as it pertains to existing tickets?
Hi @BlakeAvery. I guess you need to play around with it if the current implemented approach in Zammad itself does not fit for your use cases.
View ArticleTable is cut off in ticket
Hi @rsc. Are you able to provide this mail for testing purposes?
View ArticleTabs loading very slowly
Hi Dennis, thanks for your response! I currently have around 30 Overviews, of which most are used as folders for the active tickets assigned to each agent. I modified the overview containing the old...
View ArticleTabs loading very slowly
Switching between opened ticket “tab” (aka taskbars) is a local browser issue not a server issue. The data already is present locally. This should also show when typing stuff into articles which might...
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Zammad 6.1 Elasticsearch rebuild index fails
@fliebe92 Thanks a lot. I check the postmaster filters. There was an Empty empty owner. I just delete the empty owner in this filter but still can not update the index. Here some info:
View ArticleZammad 6.1 Elasticsearch rebuild index fails
@MariuszKraus you need to provide some more information, what error is shown to you now?
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Automations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @fliebe92, Thank you very much for this information about paid services. At the moment we are looking only for one time support. All other issues could be solved by ourselves. I had done a further...
View ArticleZammad 6.1 Elasticsearch rebuild index fails
@fliebe92 Hi, this one: [root@cpproux07 ~]# zammad run rake zammad:searchindex:rebuild --trace ** Invoke zammad:searchindex:rebuild (first_time) ** Invoke zammad:searchindex:version_supported...
View ArticleIntermittent Missing Emails in Zammad System
I tried to catch one scenario again but everytime as soon as I notice one email not being added to Zammad it is already marked as read presumably by zammad.
View ArticleZammad 6.1 Elasticsearch rebuild index fails
@MariuszKraus make sure to run /opt/zammad/contrib/packager.io/postinstall.sh to have all migrations executed + completed.
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @sven-ruess. I’m sorry, but I still have no clue to support you right now. Still thinking about it…
View ArticleZammad 6.1 Elasticsearch rebuild index fails
@fliebe92 Thanks, it looks better now: [root@cpproux07 ~]# /opt/zammad/contrib/packager.io/postinstall.sh # Enforcing Redis... # Creating Redis bootstart # Starting Redis server # Redis server is...
View ArticleHow to (re)add a Microsoft 365 account that was previously deleted from Zammad
Infos: Used Zammad version: 6.1.0-1697209221.bb96e260.focal Used Zammad installation type: (source, package, docker-compose, …) Operating system: Browser + version: Expected behavior: I have deleted a...
View ArticleHow to (re)add a Microsoft 365 account that was previously deleted from Zammad
See delete: https://admin-docs.zammad.org/en/latest/channels/email/accounts/managing-accounts.html
View ArticleHow to (re)add a Microsoft 365 account that was previously deleted from Zammad
The email address does not appear in the “Channel > Email” section. It was added as a Microsoft 365 account channel and not as an Email channel. Is there another procedure for Microsoft 365 accounts?
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How to (re)add a Microsoft 365 account that was previously deleted from Zammad
andremvieira: Duplicate email address or email alias ------@-----.eu found If you don’t have an alias to remove, then you have an active or inactive account with that alias somewhere. And that is...
View ArticleInstallation expert
Hello, I need a technicall expert to install Zammad in ubuntu where eRPNext is installed. So you need to install Zammad with SSL and redirect it in proper subdomain without showing the port no. e.g. -...
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Installation expert
Zammad GmbH is an expert at that field. You can learn more about your options here: zammad.com Professional Services | Zammad Workshops Learn more about your helpdesk | Workshops on evaluation,...
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Time Accounting billed/unbilled
For people finding this thread by google (or something else); this was implemented in Zammad 6.1: zammad.com New Release: Zammad 6.1 Zammad 6.1 comes with new features, such as two-factor...
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