Hi @BlakeAvery. When there is an SMS sent to your system, Zammad is looking for a ticket that is not in any closed, merged or removed state and this ticket will be used for further usage. This is how it is designed and should work.
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Channel Details:
- Title: Zammad - Community - Latest posts
- Channel Number: 77022375
- Language: English
- Registered On: December 11, 2023, 12:13 pm
- Number of Articles: 7641
- Latest Snapshot: July 6, 2025, 4:43 am
- RSS URL: https://community.zammad.org/posts.rss
- Publisher: https://community.zammad.org
- Description: Latest posts
- Catalog: //zammad3.rssing.com/catalog.php?indx=77022375
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