Custom Header for external Data Sources GET Request
Hello Zammad-Community, is there any possibility to customize the header of the GET request for an external data source? We are using JTL WaWi as our ERP and I’m trying to figure out, how to access...
View ArticleZammad doesn't work after upgrade
Infos: Used Zammad version: 6.2.0-1709819739.c4f4ca8b.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04.4 LTS Browser + version: Google Chome 122.0.6261.112 Expected...
View ArticleZammad 6.1 Elasticsearch rebuild index fails
Infos: Used Zammad version: 6.1.0-1701845240.5a81e629.centos7 Used Zammad installation type: package Operating system: CentOS 7 Browser + version: all Elasticsearch Version: 7.17.18 Expected behavior:...
View ArticleClik here to view.
Looking for Upgrade suggestions
Sweet! So no particular order of operations is better? Zammad upgrade then DB then Elasticsearch, Debian… I’m trying hard not to Bork my installation during the upgrade
View ArticleLast edited user
It would be nice to have a new column at the ticket which shows the last edited user and timestamp when the ticket was modified by a human. These would only record changes made by the UI and thus...
View ArticleCustom Header for external Data Sources GET Request
Hi @bluelightofc. This is currently not possible.
View ArticleFeature Request // Accounted Time Filter For Overviews
We use Overviews to see how much billable hours a client already stacked up. For most clients we have a unique overview. The rest uses one without clients with unique ones. In all cases there are...
View ArticleIssue with mobile view and websocket
Used Zammad version: 6.2.0-1708586921.9bcc425e.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: Brave 1.63.165 Expected behavior: Mobile version of the...
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @sven-ruess. If you would like to have support by Zammad GmbH for your Zammad instance, please head over to The Best Helpdesk at the Best Prices | Zammad. Right now, I need to think about your...
View ArticleIssue with mobile view and websocket
Hi @AArbey. The documentation contains all needed information.
View ArticleRemove Channels with Command line
Hi @L2112. You need to open the Rails Console, and then you could list all channels with Channel.all. The channel that should be deleted could e.g. be deleted with the following code: Danger zone, use...
View ArticleZammad 6.1 Elasticsearch rebuild index fails
Hi @MariuszKraus. You have at least one postmaster filter set up that contains missing information, this is why you see some error messages. Make sure to check + fix all postmaster filters, and then...
View ArticleIssue with mobile view and websocket
Hey! First of all thanks for the quick reply. I’m quite new to this but correct me if i’m wrong, in the guide you sent me (which i already followed), i have to configure it for HTTP, not https since...
View ArticleTabs loading very slowly
Infos: Used Zammad version: 6.2 Used Zammad installation type: package (source, package, docker-compose, …) Operating system: Ubuntu 22.04 Browser + version: Firefox 123 Expected behavior: Open the...
View ArticleTicket Branding
I think you can accomplish what you are asking. The best thing I think would be looking at Text modules. Is this to be a generic response for every ticket? I’m not sure I understand the use case.
View ArticleTabs loading very slowly
Check the server load. CPU/Memory usage. You may need to allocate more resources.
View ArticleTabs loading very slowly
That was my initial thought as well. I’ve got a server with 10-15 agents with around 20 to 30 new tickets every day. There are close to 15000 tickets in the database. The server has 16 GB RAM of...
View ArticleTabs loading very slowly
We have adjust the overview of closed tickets. The closed ticket overview loads all 77.000 tickets and zammad gets slower every day. Now we have modified the overview and set a max value of closing...
View ArticleZammad 6.1 Elasticsearch rebuild index fails
Thanks for a quick replay. Can you provide me some more tips? or command how to do this? i am novice in zammad.
View ArticleZammad 6.1 Elasticsearch rebuild index fails
Go through your postmaster filters and check if any of these have an empty owner clause within the perform section.
View Article