Duplicate calendar events
I saw the same thing in (almost) every instance I worked on this week. I’ve created an issue for it: Duplicates in calendar · Issue #5076 · zammad/zammad (github.com)
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CheckMK integration and API object attributes
Infos: Used Zammad version: 6.2.0-1709189301.4a2dd7d0.jammy Used Zammad installation type: package Operating system: ubuntu 22.04 Browser + version: Firefox 123.0 (64-bit) Expected behavior: Goal is...
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Showing a "-" when ever a customer updates a ticket
Bubbadoge: imgur dot com /a/Tq6VHdW To me it looks like some trigger makes ticket updates after a customer replied. Check the ticket history to see what trigger.
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CheckMK integration and API object attributes
What I tried today: Created dedicated automation user Added automation user to all organizations for monitoring Extracted automation user_ID using the rails console: user_ID: 3 Changed line 104 of...
View ArticleLog Related Query
While using Zammad tool the Database MYSQL is dumping log in a binary format like binlog.000000 whether this log takes places from zammad tool or it is storing from MYSQL due to this server is...
View ArticleE-Mail signatures for triggers and automations
Duplicate of Option to append central signatures within Triggers and Schedulers - Feature requests - Zammad - Community
View ArticleLog Related Query
MySQL support is being dropped with Zammad 7. Consider migrating to PostgreSQL earlier than later instead of trying to run OPs on a dead child. See: Migrate to PostgreSQL server — Zammad System...
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Trigger - create note in Object
Hey @fliebe92, i tested the syntax again and if i set the trigger with your syntax, it works. But it only works if it beginns with it. this works #{ticket.updated_by.fullname} hat den Status geändert....
View ArticleTrigger - create note in Object
To anybody who needs more Ticket — Zammad Admin Documentation Dokumentation
View ArticleNotification Lock Icon is twisted
HI @fliebe92 , Thank you for your reply. Based on the yml, we are already on version 6.2.0.30 Unfortunately no change
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Notification Lock Icon is twisted
Hi @Mr.Wenninger , According to the user documentation (see screenshot and link) it behaves differently. The lock is closed for internal messages and open for public messages. Source: Following Up —...
View ArticleShowing a "-" when ever a customer updates a ticket
here is the history 1 day 17 hours ago T removed Ticket tag ‘unanswered’ removed Ticket tag ‘Tier 1’ updated Ticket Owner from ‘-’ → ‘T’ updated Ticket last_owner_update_at ‘03/04/2024 1:54 pm’...
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User information mouseover hover popover Pop-Up not displayed while logged in...
Thanks you and sorry for the Delay, here are the two screenshots: I also have new insights that I would like to share. Last days I have worked off site with my notebook, just the notebook without a...
View ArticleZammad is started, but no page is loaded
Infos: Used Zammad version: 6.2.0-1709731059.4024f79c.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04.4 LTS Browser + version: Microsoft Edge Version 122.0.2365.66 Expected...
View ArticleFilter email to certain group from Google channel
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: Ubuntu 22.04.4 LTS Browser + version: Chrome / Edge Expected behavior: I have a Google Workspace inbox...
View ArticleNew tickets with customers in CC or add CC on ticket for NOTE
Used Zammad version: 6.2.0-1709550337.28a909b6.jammy Used Zammad installation type: Package Operating system: Ubuntu Browser + version: — Expected behavior: When a customer opens a ticket with other...
View ArticleFilter email to certain group from Google channel
I believe I’ve found the issue. In the Filter settings, I was using the option: From > is any of > john.smith@company.com When I changed the settings to the following, it worked: From >...
View ArticleZammad Shortcuts
I mostly use the shortcuts for formatting. I would like to have the option of creating a list here. It should also be easier to format code-snippets. Maybe the editor should support Markdown or use...
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Automations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @fliebe92, of course I can provide further information about one example automation. There exists tickets for hardware. Every Tuesday morning ad 8:20 there should be send mails for those tickets,...
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