Infos:
- Used Zammad version: 6.2.0-1709731059.4024f79c.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04.4 LTS
- Browser + version: Microsoft Edge Version 122.0.2365.66
Expected behavior:
*After installation, the Zammand interface should appear under the IP address of the server (currently http)
Client with browser and server with Zammand are on different computers, but firewall is enabled for port 80 and 443.
Actual behavior:
No response from the server
Steps to reproduce the behavior:
Zammand has started
root@ticket-test:/# systemctl status zammad
● zammad.service
Loaded: loaded (/etc/systemd/system/zammad.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2024-03-06 14:40:52 UTC; 10min ago
Main PID: 8695 (sleep)
Tasks: 1 (limit: 2221)
Memory: 248.0K
CPU: 10ms
CGroup: /system.slice/zammad.service
└─8695 /bin/sleep infinity
nginx has started
root@ticket-test:/# systemctl status nginx.service
● nginx.service - A high performance web server and a reverse proxy server
Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2024-03-06 13:37:41 UTC; 1h 11min ago
Docs: man:nginx(8)
Process: 7597 ExecStartPre=/usr/sbin/nginx -t -q -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
Process: 7600 ExecStart=/usr/sbin/nginx -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
Main PID: 7601 (nginx)
Tasks: 2 (limit: 2221)
Memory: 1.3M
CPU: 160ms
CGroup: /system.slice/nginx.service
├─7601 "nginx: master process /usr/sbin/nginx -g daemon on; master_process on;"
└─7602 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" >
Mär 06 13:37:40 ticket-test systemd[1]: Stopped A high performance web server and a reverse proxy server.
Mär 06 13:37:40 ticket-test systemd[1]: Starting A high performance web server and a reverse proxy server...
Mär 06 13:37:41 ticket-test systemd[1]: Started A high performance web server and a reverse proxy server.
elastic search is started
● elasticsearch.service - Elasticsearch
Loaded: loaded (/lib/systemd/system/elasticsearch.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2024-03-06 13:23:44 UTC; 55min ago
Docs: https://www.elastic.co
Main PID: 2428 (java)
Tasks: 59 (limit: 2221)
Memory: 755.3M
CPU: 3min 44.576s
CGroup: /system.slice/elasticsearch.service
├─2428 /usr/share/elasticsearch/jdk/bin/java -Xshare:auto -Des.networkaddress.cache.ttl=60 -Des.network>
└─2577 /usr/share/elasticsearch/modules/x-pack-ml/platform/linux-x86_64/bin/controller
Mär 06 13:22:01 ticket-test systemd[1]: Starting Elasticsearch...
Mär 06 13:22:20 ticket-test systemd-entrypoint[2428]: Mär 06, 2024 1:22:19 PM sun.util.locale.provider.LocaleProvide>
Mär 06 13:22:20 ticket-test systemd-entrypoint[2428]: WARNING: COMPAT locale provider will be removed in a future re>
Mär 06 13:23:44 ticket-test systemd[1]: Started Elasticsearch.
and index was rebuilded
root@ticket-test:/# zammad run rake zammad:searchindex:rebuild
Dropping indexes... done.
Deleting pipeline... done.
Creating indexes... done.
Creating pipeline... done.
Reloading data...
- Chat::Session...
done in 0 seconds.
- Cti::Log...
done in 0 seconds.
- Group...
done in 1 seconds.
- KnowledgeBase::Answer::Translation...
done in 0 seconds.
- KnowledgeBase::Category::Translation...
done in 0 seconds.
- KnowledgeBase::Translation...
done in 0 seconds.
- Organization...
done in 1 seconds.
- StatsStore...
done in 0 seconds.
- Ticket::Priority...
done in 1 seconds.
- Ticket::State...
done in 1 seconds.
- Ticket...
done in 1 seconds.
- User...
done in 0 seconds.
I hope there is still a hint why Zammad is not loaded