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Retrieving data for Grafana from elasticSearch
Hi Lex, You can add the Graphana template for Zammad and see how they work to create your own : that be usefull for me to understand how thats work Grafana — Zammad System Documentation documentation
View ArticleShowing a "-" when ever a customer updates a ticket
Infos: Used Zammad version: 6.2.0-1709189301.4a2dd7d0.bullseye Used Zammad installation type: Package Operating system: Debian 11 Browser + version: Chrome latest Expected behavior: When creating a...
View ArticleResponse to zabbix requests
Infos: Used Zammad version: Версия Zammad 6.2.0-1709021816.ef020c54.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Expected behavior: When I receive an application from...
View ArticleHELP to Response to zabbix requests
Infos: Used Zammad version: Версия Zammad 6.2.0-1709021816.ef020c54.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 What I have: When I receive an application from zabbix,...
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HELP to Response to zabbix requests
I’m closing this thread in favor of your duplicate post Response to zabbix requests Technical assistance Infos: Used Zammad version: Версия Zammad 6.2.0-1709021816.ef020c54.jammy Used Zammad...
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OTRS 6 migration to Zammad (test instance for evaluation)
Custom CSS In this post I figured out how to add some custom CSS e.g. to hide the Activity Stream and First Steps in the Dashboard. Custom CSS foes Technical assistance Thanks @Sal! I figured it out!...
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Custom CSS foes
Just another example to hide elements in the dashboard. Please remember that the elements are still present, but simply hidden from the view: #app #content_permanent_Dashboard .tabs.tabs--big, #app...
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OTRS 6 migration to Zammad (test instance for evaluation)
In any case this is how I set up Zammad, Postgresql and Elasticsearch-oss on three different servers with ansible Codeberg.org ansible-zammad ansible-zammad It is a custom working solution and might...
View ArticleTrigger - create note in Object
At least it’s working in my test instance, hm. Then I’m sorry, no idea.
View ArticleShowing a "-" when ever a customer updates a ticket
Hi @Bubbadoge. Sorry, but the images you’ve posted are not available somehow.
View ArticleSLA - Update escalation time calculate on ticket creation
I think the workaround could be to add additional SLA rules that match after first response is set, but due to the amount of SLA rules this is a mess then. As I didn’t find any other solution, I still...
View ArticleE-Mail signatures for triggers and automations
Hi, i have some trouble with my triggers and i did not find a way to solve this. So i created this feature request: What is your original issue/pain point you want to solve? We have many triggers and...
View ArticleOnly cite specific parts of article in answer to customer
Your Zammad environment: Cloud SaaS Average concurrent agent count: 40 Average tickets a day: ~ 200 What roles/people are involved: All Used Zammad version: Newest SaaS version Used Zammad...
View ArticleOnly cite specific parts of article in answer to customer
I’ve moved your thread to the technical asisstance category as it doesn’t ready like a feature request with all these questions inside.
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N8n.io getaddrinfo ENOTFOUND
Hi @fliebe92 , I’m sorry I thought I have provided enough details. I tried Basic and Token Auth. I followed the documentation of n8n.io: Zammad credentials | n8n Docs. Like I said before, Zammad and...
View ArticleN8n.io getaddrinfo ENOTFOUND
Can you please explain what I should do to solve this issue?
View ArticleShowing a "-" when ever a customer updates a ticket
Apologies, here they are. the top 2 tickets were updated by agents the bottom 2 tickets were updated by customers imgur dot com /a/Tq6VHdW
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