Integrations with OpenProject
Hi, We are testing zammad for a while now and we are very pleased with it. Since it’s opensource we would like to implement the usage of OpenProject in Zammad. Now i don’t really know how i should do...
View ArticleTrigger - create note in Object
It does not matter at which index the variable is used, in the screenshot above the ticket was changed by the user with ID 1 that simply has no first/last name and therefore no full name. This could...
View ArticleZammad is started, but no page is loaded
Hi @jacoblange78. What’s the output of the following commands? systemctl status zammad-web systemctl status zammad-worker systemctl status zammad-websocket What happens if you open the browser, any...
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @sven-ruess. Do you have another scheduler that is working fine, or are all affected?
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @fliebe92 all automations are affected. None is working at the moment.
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi. What’s the output of systemctl status zammad-worker?
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
systemctl status zammad-worker ● zammad-worker.service Loaded: loaded (/etc/systemd/system/zammad-worker.service; enabled; preset> Active: active (running) since Thu 2024-02-22 06:48:02 CET; 2...
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Redirect of mails does not work as expected
im sorry for the delayed update after the update from Ubuntu 20.04.5 to 22.04.4 LTS and the update from 5.2.3 to 6.2.0-1709731059.4024f79c.jammy helped to fix my problem as a side info i use...
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Integrations with OpenProject
Annelies: Now i don’t really know how i should do this in a correct way Hi @Annelies, I guess the first steps would be to write down the use cases. Like what actions should be available for customers,...
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Could you please use the Railse Console and execute the following statement? zammad run rails c and when the Rails Console is loaded, please do Scheduler.pluck(:last_run) and post the output here.
View ArticleExtend Article Deletion Window with Admin-Controlled Settings
Extend Article Deletion Window with Admin-Controlled Settings 1. What is your original issue/pain point you want to solve? Our team has encountered situations where the ability to delete an article...
View ArticleIntegrations with OpenProject
I would most ideally want it to work from the zammad ui. I allready created the button below overview. That should have the projects displayed. It would be nice to have an overview dashboard just like...
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Scrolling horizontally in ticket detail view
Infos: Used Zammad version: Used Zammad installation type: (source, package, docker-compose, …) Operating system: Browser + version: Here’s the translation: If the content of an email is not wide...
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Some pictures not rendering in the ticket
fliebe92: I will take a look into it later this week. Hello, were you able to take a look at this?
View ArticleScrolling horizontally in ticket detail view
This smells like a technical question, if not, please use the template of this category.
View ArticleZammad 6.2.0 Reportign StatusCode: 500 EROR
Hello; I have a new installation. Zammad version 6.2.0 Ubuntu 22.04.4 Everything was fine until I checked the report section. When I click on the Reporting section I get the following error. I...
View ArticleKeycloak SAML Authentification Name Attribute
Infos: Used Zammad version: 6.2 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubntu Server Browser + version: Google Chrome/Firefox aktuelle Version...
View ArticleNotifications does not work
you have them disabled in your browser, look in your browser settings
View ArticleIntermittent Missing Emails in Zammad System
Okay, I have keept watch, all incoming mails are immediately marked as read. The mails that are missing in Zammad are no different in that regard than the others. Stupid question: Do you have a...
View ArticleZammad 6.2.0 Reportign StatusCode: 500 EROR
Hi @ozangozacan. IMO this is not an issue related to Zammad itself, you need to check your environment, e.g. if the hard drive you’re using is full or if there are any network issues.
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