Hey @fliebe92,
i tested the syntax again and if i set the trigger with your syntax, it works.
But it only works if it beginns with it.
this works
#{ticket.updated_by.fullname} hat den Status geändert.
this does not work, cause the # is located as text.
Der Status wurde durch #{ticket.updated_by.fullname}
So it works
In my case i got a new group, role, status and object to add an approval workflow.
But in this workflow this does not work.
It looks like there is no Name to add inside the notice
Is there a documentation what Syntax works or something like this?