User information mouseover hover popover Pop-Up not displayed while logged in...
Used Zammad version: 6.2.0-1707115064.33614ef9.jammy Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Windows 10 22H2 Build 19045.4046 Browser + version:...
View ArticleAutomations are not running after Zammad upgrade from 6.1 on CentOS to 6.2 on...
Hi @sven-ruess. Could you please provide more information about the automation you are referring to?
View ArticleError setting default ticket type on creation
Hi @Doener. What happens if you submit a Setting.count?
View ArticleDelimit or organize overviews by color
We have several topics in our ticket system that we have created as overviews. The more overviews there are, the more confusing it becomes. It would be great if we could set up a demarcation here so...
View ArticleUser information mouseover hover popover Pop-Up not displayed while logged in...
As Chrome and Edge share a code base, you can try to use Firefox. And have you checked the JavaScript console for errors? To me it sounds like a browser plugin, but I am not sure, if Chrome...
View ArticleUser information mouseover hover popover Pop-Up not displayed while logged in...
I have just installed Firefox as well and tested it there using my personal Computer and my Agent Account in Zammad, still no User Information Pop-Ups there. I have never installed any Add-Ons,...
View ArticleS/Mime behaves unexpected on replies where the ticket itself was already...
Hi @MTRNord. Zammad is no Thunderbird and we’re decided to not auto-import certificates at all.
View ArticleTo Customize The Sender Mail Address
Hi @senthil. Sorry, but I have no idea what you are doing. What do you mean with ticket admin mail id? BTW: I would appreciate it if you are going to check out the Zammad admin documentation.
View ArticleTo Customize The Sender Mail Address
Zammads group decides what the outgoing email address is going to be. In Zammads POV it does not want to “share / leak” the agents mail address, as the customer is supposed to reply to Zammad and not...
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User information mouseover hover popover Pop-Up not displayed while logged in...
Kevt: Sadly I can’t attach or upload Screenshots here. You now can. We had to stricten available options for new users to fuck off spammers. Sorry.
View ArticleSeveral tags in the new ticket
Hi @Lex. Could you please provide any information out of your production.log (or your browser’s console) when this error happens?
View ArticleTicket Priority unable to change
Hi @a.vidmar. Do you have any Core Workflow or a trigger active that is kicking in here making the trouble?
View ArticleNotification Lock Icon is twisted
Hi @schzben. Please update your Zammad instance to 6.2 and check it again.
View ArticleSeveral tags in the new ticket
tags permission is btw. for managing the tags in the admin area of Zammad.
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Knowledge base Rights Management
In this modal, the Visibility is fixed to Internal or Public, It would be super-useful if the roles / group can be used in here as well. Also, Public is meant as Customers logins or non-registered...
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Knowledge base Rights Management
Is it possible to add “Admins” to the visibility of knowledge base entries? I added some instructions to the knowledge base, how to configure some zammad settings… Its not uninteresting for editors or...
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Knowledge base Rights Management
Hello, for the Knowledgebase it would be nice to have an option to make an article visible for logged on users only. In the moment (Zammad 3.1) an article can be really public or limited for...
View ArticleKnowledge base Rights Management
Hi, I tried to find the possibility to add the visibility in knowledge based for specific Organization is there a way that we can do that, not sure if this is already implemented. Please do let me...
View ArticleKnowledge base Rights Management
Currently, knowledge base articles can be unpublished, internal only or “public”. Public means it’s visible to anybody on the internet. What we would like to have is an additional setting “users”:...
View ArticleSign with smime for System Notifications
I searched there and here: admin -docs.zammad.org/en/latest/manage/trigger/system-notifications.html?highlight=notifications. It’s not in the docs. That’s why iI opened a feature request, but was...
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