Hello!
We have added a new ticket state into Zammad: “In Progress”.
I need to calculate the time each ticket was in this new state.
I cannot find any related param in the Reporting document.
Seems, that a new calculation should be added into the Reporting.
Questions:
- How to add a new calculation for new ticket state?
- If it is not possible, can the existing calculation be substituted with a new calculation?
- If both not possible, how the real time, when agent is working with the ticket, can be calculated automatically?
- Used Zammad version: 5.4.1
- Used Zammad installation type: docker-compose
- Operating system: ubuntu 20.04
- Browser + version: Google Chrome 120.0.6099.200