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Trigger - send a email when a tag is set

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  • Used Zammad version: 6.2.0
  • Used Zammad installation type: docker-compose
  • Operating system: linux mint
  • Browser + version: Chrome

Expected behavior:

  • Send the customer an email

Actual behavior:
*trigger not activated
email does not get sent.

Steps to reproduce the behavior:
Create a trigger with CONDITIONS FOR AFFECTED OBJECTS = Tag - contains all
EXECUTE CHANGES ON OBJECTS = Email - Customer

Good Day ,
Im trying to create a trigger that sends a customer an email once their ticket has a tag added to it.
Below is what i did.

Thank you


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