How to increase Attachment file size and activate mail notification for customer
Hi, I have almost finished setting up the Zammad environment, but I am stuck on two issues: How can I increase, or is there an option to increase, the attachment file size up to 7GB when a customer...
View ArticleCreating Elevated User for Remote Support
Thank you. I plan on upgrading soon, however, to your knowledge would updating provide the ability of a more elevated customer user?
View ArticleElasticsearch: Does updating from 7 to 8 make sense?
Using Elasticsearch 7 is fine as long as it’s supported. In future versions the documentation will no longer tell you what to install but where to find how to. So basically link to the installation...
View ArticleMigration Advice - 2.5 -> 6.x - Source -> Package
The steps you’ve written down are basically the way to go. Sounds reasonable.
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How to increase Attachment file size and activate mail notification for customer
srinivasan: How can I increase, or is there an option to increase, the attachment file size up to 7GB when a customer creates a new ticket? Wtf. Zammad is not a DMS. Please consider not using Zammad...
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Ticket Customer seemingly sometimes set by the "to" field of the email...
Hello Travis, As far as I have experienced the behavior is the following: When a ticket is created sending an email, the email sender would be the customer. When a ticket is created on Zammad UI, even...
View ArticleRelative Time Trigger is not working
Hello Ria, I think you could accomplish that with the Scheduler instead of the trigger, not sure if it would work in triggers. Regarding what you said “only if the last contact was by the agent” i am...
View ArticleReplies including two groups only update the ticket in one group
I wondered if that was the case. Thanks for the confirmation.
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Ticket Customer seemingly sometimes set by the "to" field of the email...
And that is exactly my Zammad instances “usually” behavior, but it isn’t my “always” behavior. Let’s say I send emails repeatedly to zammad@myorg, the mailbox used by Zammad to monitor it for mail,...
View ArticleMigration from Kayako - running into issues with ticket import - looking for...
Hi @azilliax_far. Please provide a snippet out of the production.log file when the error happened. The trace might be interesting + helpful to understand what happens (and maybe we’re able to provide...
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Knowledge Base - Multiple languages
I’m afraid the way you do this right now is the way to do it. Search if there’s already a feature request to it, if not, add one: Feature requests This is the place where your ideas and needs can get...
View ArticleDiscord WEb Hook
I think I might have found the issue. I found this error today. Not sure how to fix it yet though: Failed to run background job #1 ‘TriggerWebhookJob’ 1 time(s) with 3 attempt(s)
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Discord WEb Hook
itbedguy: I think I might have found the issue. I found this error today. Not sure how to fix it yet though: Your production log file will tell you what’s wrong.
View ArticleMigration from Kayako - running into issues with ticket import - looking for...
I wound up rolling back and starting the import process again after removing that specific problem ticket. The second run of the import is already past the point where the last one failed out. If it...
View ArticleDiscord WEb Hook
Thanks for the comment. This was the error I found but I am still unsure what it means. Networking issue or syntax issue? This is from a docker environment not the Zammad cloud like I stated above. E,...
View ArticleMigration from Kayako - running into issues with ticket import - looking for...
Ok so the issue did reoccur, here’s a copy of the section of the prodcution log where I can find that specific error; { E, [2024-08-22T22:00:01.224941#15808-149140] ERROR -- : ImportJob...
View ArticleHow to increase Attachment file size and activate mail notification for customer
Hi, I have a question: how will the customer upload the sosreport to the ticket if the support team requires it? Since the sosreport is used to identify issues in RHEL OS and its average size is...
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Data does not display during editing
Thanks for the reply, unfortunately I need to be able to create those objects there. Yesterday, when I reviewed the code, I realised that I had not copied all the code needed. Here is the relevant...
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First in - First out
That was my assumption, too. I haven’t found any option, which could be remotely useful for a situation like that. Thanks for help
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