Migration from Kayako - running into issues with ticket import - looking for...
Infos: Used Zammad version: v6.3.1 Used Zammad installation type: Package Install Operating system: Ubuntu 24.04 LTS Browser + version: Multiple, Chrome, Firefox, Edge Looking for more general...
View ArticleInactive buttons "create a new record" and "update existing records" in the...
No that’s not possible. Triggers can currently only use the article body the trigger is triggered by.
View ArticleTickets with attachments are not created
One question please, sorry, I have to stop the container and run the commands: $ cd zammad-docker-compose $gitpull $docker-compose pull $docker-compose up -d Or should I remove the container with...
View ArticleLogged time a day
No. This is not possible at all, it technically is if you cycle through the ticket histories with very extensive API calls and stuff. No easy way so.
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Tickets with attachments are not created
Rafaga: One question please, sorry, I have to stop the container and run the commands: $ cd zammad-docker-compose $gitpull $docker-compose pull $docker-compose up -d Yes, as mentioned in: Updating...
View ArticleZammad scheduler database not connected
You’re receiving this error because Zammad tries to use more connections than what’s configured in the database pool configuration. Ensure you have the latest available docker compose stack and Zammad...
View ArticleCreate SMS Tickets
The ability to create a SMS tickets, not only reply to existing SMS tickets. 'nuff said.
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Start contacting client by sms
muristan: Is it possible to start a new ticket by sms and send it to the client? No, it’s not. But there’s a feature request here: Create SMS Tickets Feature requests Hi everyone, We have been using...
View Articlemultiple choice for External data Source
Sorry I’m not sure if I can follow. What exactly are you trying to achieve?
View ArticleSingle SMTP config for all outbound emails
You can click on the email address in question and adjust its channel: https://admin-docs.zammad.org/en/latest/channels/email/accounts/secondary-addresses.html This has no negative effect incoming...
View ArticleMissing Ticket References in Outgoing Emails (Header)
The references header has nothing to do with the ticket itself, but with the email message you’re answering to (if you’re using the reply button). It will contain message IDs of the email conversation...
View ArticleAllow only some customers to see all tickets in their organization
No this is not possible. It’s all organization members or none.
View ArticleDelay in Ticket States (Type: Pending Action)
This is technically “normal”. The job in question is running every 15 minutes. These states cannot be used for time exact notifications. I don’t like it as well. If there’s no feature request yet,...
View ArticleFirst in - First out
No this is not possible. Agents cherry picking are an issue, this might training from super visor or whatever. You could possibly limit your overviews to show… lets say a ticket after 5 minutes (after...
View Articlecan't view ticket content on browser
I’d say you’re missing performance tuning. Most likely the ticket will be displayed if you “just wait long enough”. See: https://docs.zammad.org/en/latest/appendix/configure-env-vars.html
View ArticleEerro websocket on chat server
What a shame it was late, I only saw the email that arrived at this moment, when installing zammad via docker-compose, the default nginx file is this: this is the nginx config for zammad upstream...
View ArticleWrong status when ticket is created by customer
I’d bet that one of these two states you’re seeing there is the default open state. Slightly difficult to tell without knowing how your states are configured. The old methods won’t work with 6.3 any...
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Issue in Receiving Priority Status in email when Customer creates a new Ticket
Hi, I have successfully set the ‘Priority’ option in the Customer Ticket Creation Interface. However, when I create a new ticket and receive an email, the ‘Priority’ status is not displayed. But, I am...
View ArticleIssue in Receiving Priority Status in email when Customer creates a new Ticket
You can change the text in the Admin Panel > Trigger Edit your trigger for the mail. The placeholders can be inserted by typing :: (two „:“) and your keyword like „prio“
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