Ok so the issue did reoccur, here’s a copy of the section of the prodcution log where I can find that specific error;
{
E, [2024-08-22T22:00:01.224941#15808-149140] ERROR -- : ImportJob 'Import::Kayako' failed: undefined local variable or method `e' for Sequencer::Unit::Import::Kayako::Request:Class
E, [2024-08-22T22:00:01.225141#15808-149140] ERROR -- : undefined local variable or method `e' for Sequencer::Unit::Import::Kayako::Request:Class (NameError)
lib/sequencer/unit/import/kayako/requester.rb:19:in `rescue in block in request'
lib/sequencer/unit/import/kayako/requester.rb:8:in `block in request'
lib/sequencer/unit/import/kayako/requester.rb:7:in `times'
lib/sequencer/unit/import/kayako/requester.rb:7:in `request'
lib/sequencer/unit/import/kayako/request.rb:18:in `response'
lib/sequencer/unit/common/provider/attribute.rb:25:in `value'
lib/sequencer/unit/common/provider/attribute.rb:30:in `ignore?'
lib/sequencer/unit/common/provider/attribute.rb:6:in `process'
lib/sequencer/unit/base.rb:247:in `process'
lib/sequencer.rb:76:in `block (4 levels) in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:75:in `block (3 levels) in process'
lib/sequencer/state.rb:151:in `process'
lib/sequencer.rb:73:in `block (2 levels) in process'
lib/sequencer/units.rb:27:in `block in each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer.rb:71:in `each_with_index'
lib/sequencer.rb:71:in `block in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:69:in `process'
lib/sequencer.rb:24:in `process'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:14:in `block in process'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:12:in `loop'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:12:in `each_with_index'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:12:in `process'
lib/sequencer/unit/import/common/model/mixin/skip/action.rb:42:in `process'
lib/sequencer/unit/base.rb:247:in `process'
lib/sequencer.rb:76:in `block (4 levels) in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:75:in `block (3 levels) in process'
lib/sequencer/state.rb:151:in `process'
lib/sequencer.rb:73:in `block (2 levels) in process'
lib/sequencer/units.rb:27:in `block in each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer.rb:71:in `each_with_index'
lib/sequencer.rb:71:in `block in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:69:in `process'
lib/sequencer.rb:24:in `process'
lib/sequencer/unit/import/kayako/perform.rb:13:in `block in process'
lib/sequencer/unit/import/kayako/perform.rb:12:in `each'
lib/sequencer/unit/import/kayako/perform.rb:12:in `process'
lib/sequencer/unit/import/common/model/mixin/skip/action.rb:42:in `process'
lib/sequencer/unit/base.rb:247:in `process'
lib/sequencer.rb:76:in `block (4 levels) in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:75:in `block (3 levels) in process'
lib/sequencer/state.rb:151:in `process'
lib/sequencer.rb:73:in `block (2 levels) in process'
lib/sequencer/units.rb:27:in `block in each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer.rb:71:in `each_with_index'
lib/sequencer.rb:71:in `block in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:69:in `process'
lib/sequencer.rb:24:in `process'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:14:in `block in process'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:12:in `loop'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:12:in `each_with_index'
lib/sequencer/unit/import/kayako/sub_sequence/generic.rb:12:in `process'
lib/sequencer/unit/base.rb:247:in `process'
lib/sequencer.rb:76:in `block (4 levels) in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:75:in `block (3 levels) in process'
lib/sequencer/state.rb:151:in `process'
lib/sequencer.rb:73:in `block (2 levels) in process'
lib/sequencer/units.rb:27:in `block in each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer/units.rb:26:in `each'
lib/sequencer.rb:71:in `each_with_index'
lib/sequencer.rb:71:in `block in process'
lib/mixin/start_finish_logger.rb:9:in `log_start_finish'
lib/sequencer.rb:69:in `process'
lib/sequencer.rb:24:in `process'
lib/import/mixin/sequence.rb:17:in `process'
lib/import/kayako.rb:8:in `start'
app/models/import_job.rb:26:in `start'
app/jobs/async_import_job.rb:11:in `perform'
lib/background_services/service/process_delayed_jobs.rb:25:in `block (2 levels) in launch'
lib/background_services/service/process_delayed_jobs.rb:23:in `block in launch'
lib/background_services/service/process_delayed_jobs.rb:20:in `loop'
lib/background_services/service/process_delayed_jobs.rb:20:in `launch'
lib/background_services/service.rb:27:in `block in run'
lib/application_handle_info.rb:19:in `use'
lib/background_services/service.rb:33:in `block in run_in_service_context'
lib/background_services/service.rb:32:in `run_in_service_context'
lib/background_services/service.rb:26:in `run'
lib/background_services.rb:67:in `block in start_as_thread'
}
I’m not sure what to look at here - this time around it’s not seeming to reference a specific ticket this time around.