zammad-web-socket.service not found
Infos: Used Zammad version: Latest Used Zammad installation type: Package Operating system: CentOS 8 Browser + version: #NA Expected behavior: zammad-web-socket start * Actual behavior:...
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How to create public links to the knowledge base?
Hm, good idea! Could see this being quite useful, reducing email size and db size over time. Did some tests to check: No data in the Network responses that contain the URL. Copy link address from ??...
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How to create public links to the knowledge base?
Feature requests This is the place where your ideas and needs can get heard! Bring up your feature requests and discuss them with the community and with us. Please always use the template and provide...
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Creating Elevated User for Remote Support
Hi! My first suggestion is to set up a staging Zammad as a copy of your actual setup to try out different settings. You can set up an overview with the condition to show only the current user...
View ArticleAdd a "take ticket" button to new tickets
When new tickets arrive, they come into the “bucket” new tickets, but there are a bunch of agents who can take the ticket to solve it. Sometimes more than one person takes a go at it, some agents...
View ArticleReissue Waiting Time stays at 0
Infos: Used Zammad version: 6.3.1-1724305994.d7df2763.noble Used Zammad installation type: package Operating system: Ubuntu 24.04 lts Browser + version: Chrome Version 127.0.6533.120 Expected...
View Articleoutlook add in or browser plug in
Infos: Used Zammad version: 6.3.1.b6ba68bf7.saas Used Zammad installation type: (source, package, docker-compose, …) Operating system: windows 11 Browser + version: chrome newest Expected behavior: is...
View ArticleMigration from Kayako - running into issues with ticket import - looking for...
Hi @azilliax_far. There was an issue in the used code when it comes down to exception handling. We improved it. In case you want to try it out, you have to update to the latest version and start the...
View ArticleZammad REST-API Auth with keyclock Oauth2
Not sure if this helps: Zammad supports API calls using oauth2. https://docs.zammad.org/en/latest/api/intro.html#authentication However, you need to create the token by logging into relevant user...
View ArticleMigration from Kayako - running into issues with ticket import - looking for...
Ok, I’ve run a update from the source and I’ve started the migration process again, will post back here with the results once It’s had a chance to process.
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The "Updated By" field doesn't update to last user
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: ubuntu 22.04 Browser + version: Chrome 127 Expected behavior: The updated by field to show the last user that...
View ArticleThe "Updated By" field doesn't update to last user
I am certain that there’s a trigger or scheduler firing in the background - something that changes stuff as system. You should be able to see this kind of thing within the ticket history.
View ArticleDiscord WEb Hook
I did test from the scheduler console using Curl and sent a payload to the discord channel and it worked fine so it isn’t a network issue. Maybe something with the payload Zammad creates?
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The "Updated By" field doesn't update to last user
I have checked the history, and it only shows the last user. Nothing about any triggers touching the ticket and changing it. We have no schedluders.
View ArticleDiscord WEb Hook
Here is an example request that was created by Zammad: accept-encoding: gzip;q=1.0,deflate;q=0.6,identity;q=0.3\naccept: /\nuser-agent: Zammad User Agent\nhost: discordapp.com\nx-zammad-trigger: auto...
View ArticleThe "Updated By" field doesn't update to last user
Strange. You have an escalated ticket (which will be updated by the system) but the entry to it is missing…? Or are you showing me different data sets…?
View ArticleThe "Updated By" field doesn't update to last user
No, this is the same data set. This is a ticket created months ago when we started experiencing this. It is the same ticket.
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