Link Template in External Data Source object
Is the object in question set to the moment you’re trying to use it?
View ArticleTickets with attachments are not created
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: docker compose Operating system: Debian 12 Browser + version: 127.0.6533.120 Expected behavior: Can attach files on zammad tickets...
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Microsoft authentication problem: "the change you wanted was rejected"
Hi! This errors shows up if (in your case) the LDAP user and the Microsoft user share the same email address. Check out this solution and let me know if it works for you too: Microsft365 AD...
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Tickets with attachments are not created
Rafaga: 6.2.0 Consider upgrading to the latest available Zammad 6.3.1-x version please.
View ArticleReplies from Customer get trimmed
Hard to tell what’s happening. It kinda depends on the mail, as Zammads sanitizer will remove stuff that’s defined as “harmful” and / or useless / breaking stuff.
View ArticleMicrosoft authentication problem: "the change you wanted was rejected"
@skip thanks, it worked.
View ArticleTickets with attachments are not created
It was working fine, do you think that by updating it can be fixed?
View ArticleTickets with attachments are not created
I don’t care if it’s “working fine”. According to the first article it isn’t. Your version is outdated at least for 4 months. Keep your instance updated.
View ArticleTickets with attachments are not created
ok, I will update it and if something happens I will inform you friend, thanks
View ArticleUnable to Embed Image in Email Body
Hi, This code should work, but most email clients do not support base64, you should use CID. only, as far as I know, you should use attachments.inline for this, and I have not found such a function....
View ArticleAD Mapping Specific Objects
Try to condense your LDAP search result to what you actually need (user wise). Ensure that the attributes in questions are set to the users you’re trying to synchronize and check again. If Zammad...
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Tag-based Trigger doing nothing
xeruf: But upon adding any of these tags, nothing happens - the assignee stays the same. Correct. Adjusting tags is not counting towards updating a ticket, see the limitations of triggeres:...
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Unable to Embed Image in Email Body
Base64 Images seem to work for me NotificationFactory::Mailer.deliver( recipient: User.find_by(email: 'example-user-login'), subject: 'image test', body: "hello <img alt='Product Logo'...
View ArticleUnable to Embed Image in Email Body
Hi, thanks for reply. I checked it and Gmail is blocking Base64 (on other mail client base64 works for me aswell). It allows CID but i dont know how to use it same as @Caufland sry for not specyfying...
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Unable to Embed Image in Email Body
Here some quick hack, hope it helps cache = UploadCache.new(SecureRandom.uuid) cache.add( filename: 'logo.png', data:...
View ArticleData does not display during editing
This is hard to guess without major debugging or a reproduceable code snippet. I only can say that the autocompletion_ajax_customer_organization is pretty unique and complex in its functionality. If...
View ArticleCreating Elevated User for Remote Support
Infos: Used Zammad version: 5.2 Operating system: Win Browser + version: Chrome/Firefox We have a number of users at remote client locations who act as tier 1 support essentially and they want to...
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Creating Elevated User for Remote Support
UnityIX: Zammad version: 5.2 Upgrade to latest stable before anything else. Your Zammad version is more than 12 months old.
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