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Ticket Customer seemingly sometimes set by the "to" field of the email...
Infos: Used Zammad version: 6.3.1-1724158105.5c71daf2.bookworm Used Zammad installation type: package Operating system: Debian GNU/Linux 12 (bookworm) Possibly relevant background information: Almost...
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Issue in setting Priority Button to Customer
Hello, I did not set up something like this for now, the only thing that comes to my mind is if the ticket object itself has the correct permissions for the customer according to the documentation...
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Discord WEb Hook
Hi! I have not tested discord webhooks with Zammad yet, but I remember that Discord has some special requirements, like e.g. the Github webhook requires you to add /github to your webhook link...
View ArticleConfigure automatic email notification
@skip, thanks, I found that I need to change the files in the mailer directory, even if I’m not comfortable with that. However, how to change the language setting for all the users so that I can get...
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Configure automatic email notification
Hi! Correct, you have to add a .custom to the file like e.g. /opt/zammad/app/views/mailer/ticket_create/it.html.erb.custom and then you can be sure that the original file is still existing and edit...
View ArticleTables `http_logs` and friends are eating all my storage space!
Using zammad 6.3.1, on a test environment, so with a very low traffic. After one week of no usage, I found my local disk full. I did some inspection, and I found that the http_logs and friends tables...
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Unable to Embed Image in Email Body
Hi everyone, I’m experiencing an issue with embedding an image in the email body using the code provided below. Despite my efforts, the image does not appear in the email when it is sent. Here’s a...
View ArticleExchange Integration does not work
Hello, any News or further Idea’s? We looked in the Exchange requirements and there is no hint about the Details of the Integration. Exchange — Zammad Admin Documentation documentation
View ArticleEmails that could not be processed:
I got also a lot of “The Simple Storage Service is not available.” errors. I think this is related to the unprocessable email. Yesterday I migrated the files from S3 to file and back to S3. But this...
View ArticleTables `http_logs` and friends are eating all my storage space!
I’ve tried to truncate the table, and it seems to have produced no disaster. I’m monitoring the situation, and after one hour the table has already reached 60MB in size.
View ArticleCTI Webhook over reverse proxy Problem
Used Zammad version: 6.3.1 Used Zammad installation type: Dockercontainer (Portainer) Operating system: Linux Distribution (dont know excatly which one) Browser + version: Chrome Version...
View ArticleMultiple email addresses from different M365 tenants
Hey there We are using the zammad version 6.1.0 and would like to use 2 inboxes for our tickets. Those 2 inboxes are from 2 different m365 tenants as one is for our own customers and one is for a very...
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Exchange Integration does not work
schzben: any News or further Idea’s? You did provided zero feedback on my response. MrGeneration: The supported ciphers strongly depend on your operating system that Zammad runs on. Usually the...
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Tables `http_logs` and friends are eating all my storage space!
We have a very large Active Directory. My table http_logs is 16 GB big. The data is for me trash. I don’t know for what it is and I can’t disable it. I expanded my disk for that last week See this...
View ArticleEmail and O365 Login problems
I have a selfhosted version 6.4.0-alpha I keep having issues with adding new account for Inbound emails. Right now i have it set up with xxx@domain1.com that one is primary and we got it to work over...
View ArticleTables `http_logs` and friends are eating all my storage space!
Thanks for the hint @Dennis1993 , unluckily, the following does not seem to work: $ sudo -u postgres psql -c "select pg_size_pretty( pg_relation_size( 'http_logs' ) );" zammad pg_size_pretty...
View ArticleAdd delay to dark mode toggle keyboard shortcut (accessibility)
Interesting request! Although it was not our primary goal, we just applied some keyboard shortcut improvements that can be used to mitigate this behavior. With the fix in place for #4870, it’s now...
View ArticleUse a different operating system user
The package installation is using the zammad user hard wired. I am not aware of any option to adjust this - except for switching to source code installations. Possibly also possible with container...
View ArticleMicrosoft authentication problem: "the change you wanted was rejected"
Zammad 6.3.1, on Debian, Microsoft authentation enabled. When I do the login attempt, I’m redirected to the Microsoft infrastructure, but then zammad shows me an error page with: 422: The change you...
View ArticleReplies including two groups only update the ticket in one group
This is only possible if you have two independent emails from each other. If that’s not the case, it is exactly one mail - the CC will not change that.
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