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Creating Elevated User for Remote Support

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Infos:

  • Used Zammad version: 5.2
  • Operating system: Win
  • Browser + version: Chrome/Firefox

We have a number of users at remote client locations who act as tier 1 support essentially and they want to see/edit/close their own orgs tickets. However, I am unable to find a way for them to have the ability to see all of their org without seeing all orgs in our client list. The elevated user can see all of their site and nothing else from the home page, however they can search any name or org and find things from outside. Is there a step I am missing or is this still an unobtainable feature?

Thank you


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