Overviews/Macros not aligning
The problem is now after working for 4 months the MA Pending macro pushes the ticket into the MA Outstanding overview. The MA Outstanding macro pushes the ticket in to both MA Outstanding and MA...
View ArticleOverviews/Macros not aligning
Hi @Brian973. After reading your posts, I still don’t know what your issue is really about and what you would like to achieve. Based on your screenshots: A ticket is shown in overview “MA Pending” if...
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Overviews/Macros not aligning
fliebe92: The macro “MA Pending” sets the state to pending reminder, updates the owner to the current agent and puts the pending till to one week from now on. This means the ticket is shown in both...
View ArticleOverviews/Macros not aligning
You will need to have a more narrow condition then. You can achieve this with objects or tags for example. I’m sure you’ll find a way.
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Relative Time Trigger is not working
Hey guys, I have this trigger set up but it never fires. Can someone explain to me when the relative time actually starts counting? I thought this trigger should fire off after a ticket has been...
View ArticleOverviews/Macros not aligning
Strange because everything was working as I needed it with this exact set up for 4 months. Then all of sudden im having problems. I will look into further configurations, thanks
View ArticleAfter a time failure, the list of requests is not updated automatically on...
After the power outage on the server, the time was lost and went ahead as far as 2036 ahead The time is now in order, but the automatic updating of the list of applications does not work...
View ArticleTime accounting activity in the webhook
Sorry, seems to be a duplicate of Missing TimeTracking type in Webhook payload
View ArticleDiscord WEb Hook
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: Zammad Hosted Operating system: Windows 11 Browser + version: Chrome (latest) Expected behavior: *I created a channel in Discord and...
View ArticleCSRF token verification failed and Session invalid
Solution: Set upstream headers in Caddy config. reverse_proxy * 192.168.x.x:8080 { header_up Host {http.request.host} header_up X-Real-IP {http.request.remote} header_up X-Forwarded-For...
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Knowledge Base - Multiple languages
Is there a simple way to push English version of KB article to other languages? Could also be i am using it wrong, making it time consuming for myself, not complaining i am OK with tasks like this but...
View ArticleCSRF token verification failed and Session invalid
The solution worked for me too, thank you! A related post, for the record: Setting Up Zammad with Caddy: Avoiding CSRF Token Errors - My Learnings | TilSeiffert . The header_up arguments are a bit...
View ArticleHow to create public links to the knowledge base?
Maybe there is something obvious I am missing here… When I write back to a user, I would like to refer to the knowledge base by providing a link, for instance: To fulfill your request, we need the...
View ArticleHow to create public links to the knowledge base?
For the record, my current workaround is to log in with a test account, navigate the the KB article and copy the link from the addresse bar of the browser, but this is really cumbersome.
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Issue in setting Priority Button to Customer
Hi, I am conducting R&D on the Zammad Ticketing System. Currently, I want to add a “Priority” button for customers. I have created a new workflow from the admin panel, but the button has not been...
View ArticleTicket Assignment Settings and Email Notification
Infos: Used Zammad version: Version 6.3.1-1719829125.53e2ff71.focal Used Zammad installation type: (source, package, docker-compose, …) Operating system: Ubuntu 22.04 Browser + version: Firefox...
View ArticleMicrosoft 365 channel does not work while trying to send email after password...
I have voted on the first article.
View ArticleConnect() failed (111: Unknown error) while connecting to upstream
Hi I am getting an error on Zammad error log file as below [error] 634#634: *1 connect() failed (111: Unknown error) while connecting to upstream, “GET / HTTP/1.1”, upstream: “http://127.0.0.1:3000/”...
View ArticleReporting general + first response time
Infos: Used Zammad version: This is Zammad version 6.0.0 Used Zammad installation type: (source, package, docker-compose, …) Operating system: Kubuntu Browser + version: Brave Version 1.68.134...
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