Microsoft 365 channel does not work while trying to send email after password...
Hi! As I understood Zammad so far, channels and email notifications are two separate things. Docs regarding system notifications: System Notifications — Zammad Admin Documentation documentation Docs...
View ArticleMicrosoft 365 channel does not work while trying to send email after password...
Hi, Thanks for the clarification. The initial SMTP setup will not work for Microsoft 365 as a (legacy) SMTP provider and hence will fail. This might force the administrators to have another provider...
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Microsoft 365 channel does not work while trying to send email after password...
Vote with your heart on the first article, there is a feature request for it. Email Notification channel must implement OAuth authentication Feature requests Hi, Since Microsoft and Google disable the...
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Telegram issue after network problems
Infos: Used Zammad version: 6.3.1-1717736003.30932276.jammy Used Zammad installation type: package Operating system: ubuntu 22.04 Browser + version: any Expected behavior: One time message to the...
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Deletion of organizations
Hi @MrGeneration I was also wondering why you cannot delete organizations or am I missing something? Thx
View ArticleHow to add "conditions for shown tickets"
These are not filters, but ticket ‘States’. You can create new states (depending on what version of Zammad you are using). https://admin-docs.zammad.org/en/latest/system/objects.html#ticket-state
View ArticleHow to add "conditions for shown tickets"
We have a Zammad Database for our support tickets and another zammad data base for the billing dept. This still did not fix my issue. I had everything working fine for 4 months but they wants tweaks...
View ArticleHow to add "conditions for shown tickets"
I think you’re trying to communicate information without using terminologies. Are you actually talking about two different database connections or are you talking about Groups in Zammad? Different...
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Overviews/Macros not aligning
Hi I configured this set up 4 months ago and things have been working fine. Someone from another dept had some configurations to better integrate with our Zoho system and now im having this issue. But...
View ArticleOverviews/Macros not aligning
I have attached the Macro name and Overview it was connecting to. Let me know if you need any other information When im in my main overview box and send the ticket to MA Pending it goes to MA...
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Overviews/Macros not aligning
This looks like a duplicate of this thread: How to add "conditions for shown tickets" Technical assistance I think you’re trying to communicate information without using terminologies. Are you...
View ArticleOverviews/Macros not aligning
I see, the similarity of screenshot’s just a coincidence then.
View ArticleOverviews/Macros not aligning
Do you have an idea of what the issue that I may be facing? Its ok to have to overviews with “Pending reminder” right? I had this working before so im not sure anymore
View ArticleOverviews/Macros not aligning
Ive tried multiple configurations and even have deleted the overviews and macros and its still the same issue
View ArticleOverviews/Macros not aligning
I’m struggling to understand what exactly you are trying to do, and what exactly is going wrong. I am not sure what Overviews have to do with Macros. Perhaps you need to review the documentation...
View ArticleHow to add "conditions for shown tickets"
Definitely take @MrGeneration 's advice and read through the documentation. I feel this will help you a lot more than anyone here.
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Overviews/Macros not aligning
Arent these labels considered overviews? And these considered macros?
View ArticleOverviews/Macros not aligning
My macros have the same name as my overview boxes. So when a ticket comes into the main box I send it over to the correct overview box by choosing the macro name
View ArticleOverviews/Macros not aligning
That’s a good way to use macros. That doesn’t help clarify what your problem is. Which is why it is recommended that you read the documentation. As @MrGeneration already mentioned, you are using the...
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