Hey guys,
I have this trigger set up but it never fires. Can someone explain to me when the relative time actually starts counting?
I thought this trigger should fire off after a ticket has been sitting as pending reminder for 3 days and only if the last contact was by the agent.
What am I doing wrong?
Thanks for the help! 
Infos:
- Used Zammad version:
6.3.1.43d58aa51.saas - Used Zammad installation type: (source, package, docker-compose, …)
- Operating system:
- Browser + version: