Is the free version completely free or we need to pay for the patch upgade?
Do you see any pricing on the community version page? Why would you be able to download a piece of software for free and then be locked in with updates? If you don’t want or can’t pay for Zammad...
View ArticleClik here to view.
Issue with Ticket Group Reassignment
Infos: Used Zammad version: 6.3.1-1719829125.53e2ff71.focal Used Zammad installation type: (source, package, docker-compose, …) Operating system: Ubuntu 22.04 Browser + version: Edge Version...
View ArticleClik here to view.
Issue with Ticket Group Reassignment
I don’t really know why, but as an admin user I can see and change the Owner and the Group of a ticket: You should check the permissions of the admin role.
View ArticleEscalate pending reminder tickets
Hello, Is it possible to escalate tickets that are marked as Pending Reminder? At times we miss such tickets so it would be great if such tickets can be escalated after some time so they dont remain...
View ArticleClik here to view.
Issue with Ticket Group Reassignment
Hello fpardo96, Thank you for the tip. I have now granted admin permissions to all groups, and now it is displayed for me as well.
View ArticleClik here to view.
Embed Zammad to teams
Infos: Used Zammad version: 6.3.0 Used Zammad installation type: (source, package, docker-compose, …) source Operating system: linux Browser + version: Expected behavior: Load the Zammad domain within...
View ArticleUser permissions table does not allow for empty checkboxes
Hi, In our use case, we have potentially to define 300 roles, while each role has permissions for 20 groups out of 300 groups. If the groups are added to the interface and stay empty it’s much easier...
View ArticleDynamic fields in workflows
Infos: Used Zammad version: Zammad Version 6.3.1-1715754184.27f4405b.bookworm Used Zammad installation type: package Operating system: Debian 12 (Bookworm) Browser + version: Firefox 129.0 Expected...
View ArticleDynamic fields in workflows
If I try to create a ticket as a test user without the mandatory attribute I get an error message “Error ID xyz: Please contact your administrator”. The error in the logs is Error ID xyz: Missing...
View ArticleClik here to view.
Voys.nl to Zammad API
I created a basic API for linking voys.nl (call notifications) to Zammad CTI. If you’re interested, you can check it out here: GitHub - Qsb11/zammad-voys: API for Zammad and Voys
View ArticleClik here to view.
How to add "conditions for shown tickets"
Can you add a filter in this section? Our company has another Zammad database with a custom filter in that section. But I cannot figure out how to add one myself. Pic attached for reference
View ArticleEscalate pending reminder tickets
You can create a Scheduler task to do that for you and re-open the tickets. Please see this topic.
View ArticleRasa Chatbot y Zammad
Hi Veronica I’m looking into implementing the exact same setup that you opened up here and I am curious to know if you had any success on your end regarding this? Any insight would be appreciated~
View ArticleEscalate pending reminder tickets
An addition to the idea from @dvanzuijlekom I think it’s also related to your SLA configuration or?
View ArticleHow to add "conditions for shown tickets"
What do you mean with “another Zammad database” and “custom filter”?
View ArticleDynamic fields in workflows
Normally the described use case as a common thing and at least in my last tests it was working fine. Maybe we need some detail information about the configuration. Could be an screenshot from the...
View ArticleHTTP headers for webhooks
We already have some feature requests about this and it could be something we will add in the future.
View ArticleClik here to view.
Dynamic fields in workflows
Thank you for the quick response Creating a ticket: Select attribute which should show the other options after selecting “Neuer Mitarbeiter”: Workflow that enables the select field if the organization...
View ArticleEmbed Zammad to teams
This is a new and nice idea. Pay attention about it . Maybe I also need .
View ArticleMicrosoft 365 channel does not work while trying to send email after password...
Used Zammad Version 6.3.1 Environment Installation method: source Operating system (if you’re unsure: cat /etc/os-release ): Ubuntu 24.04 (arm64) Database + version: PostgreSQL 12 Elasticsearch...
View Article