These are not filters, but ticket ‘States’. You can create new states (depending on what version of Zammad you are using).
https://admin-docs.zammad.org/en/latest/system/objects.html#ticket-state
These are not filters, but ticket ‘States’. You can create new states (depending on what version of Zammad you are using).
https://admin-docs.zammad.org/en/latest/system/objects.html#ticket-state