Quantcast
Channel: Zammad - Community - Latest posts
Viewing all articles
Browse latest Browse all 6801

Overviews/Macros not aligning

$
0
0

I’m struggling to understand what exactly you are trying to do, and what exactly is going wrong.

I am not sure what Overviews have to do with Macros. Perhaps you need to review the documentation before asking for help.

https://admin-docs.zammad.org/en/latest/manage/overviews.html
“You can provide overviews to your agents and customers. They can be used as a kind of worklist of tasks that the agent is supposed to work on.”

https://admin-docs.zammad.org/en/latest/manage/macros.html
" If you find yourself making the same changes to lots of tickets (e.g., close-and-tag-as-spam or reassign-to-another-group), you can store those changes in a macro for easy access:"

I can’t draw a correlation between the two items.


Viewing all articles
Browse latest Browse all 6801

Trending Articles