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Integrate Zammad into SnipeIT
Yes indeed. That would help me too. Then you could also make tickets on an asset from SniteIT
View ArticleSearch by title when merging tickets
If I want to merge tickets with another ticket that is already closed, it would be useful if I could also search for the title and then the ticket number would be inserted automatically. Also when...
View ArticleUnable to migrate database
Hi Team, I am having existing setup of zammad with MySQL database, now I am migrating database from MySQL to postgres using AWS native dms service, it successfully migrated data to postgres , now by...
View ArticleCustomizing the "New Ticket" Dialog in Zammad 6.3.1
@fliebe92 Thank you for your response. I appreciate the clarification. I’ll keep an eye out for any updates in future versions.
View ArticleCustomizing the "New Ticket" Dialog in Zammad 6.3.1
Thank you for the reminder. I apologize for the oversight and will make sure to use English only in the future.
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Data does not display during editing
Hi, I have a problem with displaying data when I open an edit modal. The data involves relationships between several tables. The issue is that the data does not display until I preload the...
View ArticleArial as default font for emails
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: source Operating system: Ubuntu 22.04 Browser + version: Chrome Expected behavior: Incoming emails formatted as font-type Arial Actual...
View ArticleZammad Having Issue with Owner Button
Hi @Dennis1993 , Thank You for your suggestion. It worked for me. I have another question. Email notifications for the Support Team, Lead, Admin, and Customer are sent when a ticket is created....
View ArticleCustom sorting for knowledge base articles in other languages
Hello, we have knowledge base articles in both German and English. When I sort the German articles alphabetically, the English articles are also sorted accordingly, which means they are no longer in...
View ArticleZammad Having Issue with Owner Button
I believe this is achieved by having the admin turn on notifications in their profile under Notifications. https://user-docs.zammad.org/en/latest/extras/profile-and-settings.html
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Zammad Having Issue with Owner Button
You can set different Notifications for different Types: Sorry for the german Image. I hope you see what i mean. Greetings André
View ArticleOverview shows Tickets, that my Key-User doesnt see but they should
Need more information to say whether or not your overview as admin should show more. Overviews should show what they are setup to show. Even as an admin, you can configure it so that you only see...
View ArticleZammad Having Issue with Owner Button
Hi @MrPool , Thanks for your suggestion. It worked.
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Update 6.0.0 -> 6.1.0 issues errors: Immediate fix required or can it...
Thanks @datenschuft . Our situation is similar (migrated from MySQL to PostgreSQL a while ago). However even after commenting out the mentioned line in...
View ArticleConfigure S3 when app is launched using docker-compose file
Hi @MithunB, fiddling with the configuration file is not needed and not recommended in the Docker context (no persisting of the data). Please verify if the connection to the S3 is possible by...
View ArticleTotal executed Jobs
Infos: Used Zammad version: 5.3.1 Used Zammad installation type: (source, package, docker-compose, …): package Operating system: Ubuntu 20.04 LTS Is there any way to extract the total ammount of Jobs...
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