Update Debian, Elasticsearch Zammad
I wouldn’t say, that a Debian dist-upgrade is a patch run. Upgrading zammad from 6.1.to 6.2 is a simple patch run (apt full-upgrade). I suggest to upgrade debian or zammad first and do the other part...
View ArticleUpdate Debian, Elasticsearch Zammad
I have to step in a bit here. A distribution upgrade is potentially simpler, yes, but definitely not fast. If not done carefully, you’ll brick your system and in worst case your Zammad instance. If...
View ArticleAdd second Customer (employee) to Ticket
Infos: Used Zammad version: 6.1.0 Hello and a happy new year, Is it possible that when one person creates a ticket via the web interface, they can include a second person in the ticket or is there a...
View ArticleKnowledge Base - Role "Editor" without being able to edit permissions
Used Zammad version: 5.3.1 Operating system: Windows Hi! I have the following issue regarding the knowledge base(=KB). Let’s say I as an Admin want role 1 and role 2. Role 1 should be able to...
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Why zammad backup, save opt/zammad/var?
Hi, I use zammad on docker-compose. I don’t understand why the backup script backs up the /opt/zammad/var folder where there is nothing in it apart from 2 files whose usefulness I don’t understand,...
View ArticleUpdate Debian, Elasticsearch Zammad
Okay i’ll keep that in mind. For teaching myself i will try to update step by step but if all will not working i’ll setup a new machine and following the Backup / Restore Path described in the manual....
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Elasticsearch not configured
Hi, I had the same problem last week… this topic may have helped you too! Elasticsearch error after importing a backup - Zammad 6.0.0 Technical assistance I made a minor adjustment to my setup...
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Text Formatting Bar for Knowledge Base Answers
Title: Text Formatting Bar for Knowledge Base Answers What is your original issue/pain point you want to solve? - Currently, there is no text formatting bar when creating/editing answers. Which are...
View ArticleWhy zammad backup, save opt/zammad/var?
Why don’t you read the Readme you’ve found? It actually does answer your question: github.com zammad/zammad/blob/develop/var/README.md This folder stores persistent application data like unprocessable...
View ArticleText Formatting Bar for Knowledge Base Answers
You may want to vote on existing feature requests instead of creating just another one.
View ArticleWhy zammad backup, save opt/zammad/var?
I’ve read it, but I don’t understand why it’s really important (please give me an example). That’s why I’m asking my question here. Now in any case it only answers part of the question… How do I back...
View ArticleHow to learn which Zammad commit a Docker image was built from?
Perhaps this is common knowledge, but how can I learn which Zammat git tag that a Docker image tag was built from? (say for example Docker image tag 6.2.0-15, which Zammad commit?). Thanks!
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Connect Zammad to AVM Fritzbox
Hi there, since AVM Fritzbox is not native a real PBX with CTI-connection… I wanted to know if it would be possible to connect Zammad to this library and get caller-id and other stuff: GitHub GitHub -...
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Ticketobject Group not visible
Infos: Used Zammad version: 6.1 Used Zammad installation type: source Operating system: Ubuntu Browser + version: Chrome+ Firefox all versions Hi, When a customer creates a ticket, they can choose...
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Filters for web channel
First of all, wishing you and Zammad team a very happy new year Dominik The problem I am facing is as follows: We support a number of clients (Organizations), and users from these clients login to the...
View ArticleUn-merge tickets?
Hello everyone, I have accidentally merged two tickets that have absolutely nothing to do with each other. How can I separate tickets that I have accidentally merged? Unfortunately, when I use the...
View ArticleSSO requires initial sign in
I have gone through everything I can find for possible remedies. I have re-ran through the Single Sign-On documentation. Recreated KeyTabs, as well as tried a few other tweaks between config files....
View ArticleNo Time Tracking on Mobile View
Hi fliebe92, thanks! Is there in near future the possibility to add time in mobile app, or am I the only one who wants to use it. Maybe without asking after adding a note. It could be nice to have the...
View ArticleZammad Ticket Feedback
Hello Where is csat to zammad side? After the ticket is closed, we would like a satisfaction survey to the customer. Is there any fee?
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