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Trigger not working for changing group based on email
Infos: Used Zammad version: 6.2.0-1704877727.2bda00c4.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: latest chrome or FF Expected behavior: to change...
View ArticleWebsocket and CSRF Issues
Infos: Used Zammad version: 6.3.1-1721886578.f7062be2.noble Used Zammad installation type: package Operating system: Ubuntu 24.04 Browser + version: Thorium (Chromium) 122.0.6261.132 Expected...
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Overview does not show expected results
There is a contains not operator. The Match none (NOT) will invert the hole condition and could lead to a different behaviour. Works fine for me. If you have a more complex overview, then you should...
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Escalated tickets not sending mail notification to other agaents
Kindly find attached the screenshot for the trigger.
View ArticleTicket Object don't have tagsID
Hi, I am integrating the Zammad heldesk with my Asp.net application. I am making a dashboard for showing the user stats like weekly tickets, SLA and tickets approaching SLA. For calculating the SLA...
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Problem with using gloab search
I have created my model assets and controller, including previews for entities like users and organizations. However, when I attempt to use global search without first loading these entities by...
View ArticleEmails that could not be processed
Infos: Used Zammad version: 6.3.1-1721648661.efd003fa.focal Used Zammad installation type: (source, package, docker-compose, …) Operating system: Windows 11 Browser + version: Edge, last one Expected...
View ArticleLDAP Validation failed
Infos: Used Zammad version: 6.3.0-1713332260.1e2f95d3.focal Used Zammad installation type: (source, package, docker-compose, …) Operating system: windows 11 Browser + version: edge, last one Expected...
View ArticleLDAP Validation failed
The reason is that you are syncing a user which does not have organization, but you want to save secondary organizations. This is not allowed.
View ArticleEmails that could not be processed
You need to find out by yourself. Maybe the sender email was wrong. Maybe the content was invalid. etc. etc. There are some commands to export, analyse and fix them:...
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Ticket Object don't have tagsID
There are different modes in which you can receive the ticket. You could try to use the one which the app uses. This one might provide also additional other related information which you not need but...
View ArticleTicket Object don't have tagsID
Can I do it for list of tickets like here I am querying the searching EndPoint which gives me list of tickets between a date range e.g...
View ArticleTicket Object don't have tagsID
I think you can search for tags: https://rolf.zammad.com/api/v1/tickets/search?query=tags:abc but the all=true parameter is only available for the show endpoint.
View ArticleTicket Object don't have tagsID
If you have access directly to the elasticsearch, you could request the elastic search. There the ticket index should also contain the tags in the result.
View ArticleTrigger not working for changing group based on email
I can’t tell you why your trigger doesn’t work but maybe you will have more success with a filter on your e-mail channel? This is a great example of what these filters can be used for, and we use them...
View ArticleTicket Object don't have tagsID
first of all thank you for your quick responses. Secondly Yes this will gives me all the tickets against a specific tag but what if there are 1000 tickets against this tag. and zammad allow only 200...
View ArticleTicket Object don't have tagsID
Example via elastic earch $ curl -s http://localhost:9200/zammad_production_ticket/_search?q=tags:abc | jq .hits.hits[0]._source.tags [ "abc" ]
View ArticleEmails that could not be processed
Thank you so much, I will export the email as your link of useful commands.
View ArticleGenAI capabilities in zammad
There is not much yet, couple people playing around. Most discussions were here: Integrate with GPT
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