Hi,
I am integrating the Zammad heldesk with my Asp.net application. I am making a dashboard for showing the user stats like weekly tickets, SLA and tickets approaching SLA. For calculating the SLA percentage I need the tag against a ticket. For now I have to send ticket Id for every ticket to get its tag because the ticket object doesn’t have property Tag_Id So I cant filter it by getting the list of tags. So suppose If I have 200 tickets then I have to send individual request for every ticket to get its tag which is too much. So I wonder if there is some solution to that if not then there should be property by name tags_id in the ticket object.
