Multiple answer in one ticket
Infos: Used Zammad version: 6.2.0 We use an email address to receive and create tickets. Sometimes, communication to multiple users is sent from this configured email address via a mail client....
View ArticleMobile technicians frustrated
Responding using a email app from their phone will not increase the speed of delivery to the system, but it will allow them to complete their tasks while on-site and as they are driving to the next...
View ArticleMobile technicians frustrated
Zammad doesn’t support agent emails to customers via tickets from external clients.
View ArticleMobile technicians frustrated
What I would ask the Mobile technicians to do then, is to update tickets when they have a better signal, or at a desk.
View ArticleMobile technicians frustrated
So. As I understand it, the options are: Develop a mobile app to work with Zammad Assist with developing a option to allow techs to respond to customers via email (If approved by zammad) Maybe some...
View ArticleMobile technicians frustrated
I sympathize with them, this would mess up the work flow and cause issues =\ We’re coming from Zoho Desk, which their app was intuitive and did continue to retry to upload as needed, also auto resized...
View ArticleLDAP deactivated: why?
Have you tried to set the Zammad log do debug? vi /opt/zammad/config/environments/production.rb Change config.log_level = :info to config.log_level = :debug restart zammad and see if there is more...
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LDAP deactivated: why?
skip: install and set up logrotate since the log does not automatically rotate or compress That’s new to me for package installations. I’ve never seen a package installation that doesn’t rotate log...
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LDAP deactivated: why?
MrGeneration: Also, suggesting debug logging within a productive installation is a bad idea. You will miss all relevant information if the system is under load. I am always open to read and learn...
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LDAP deactivated: why?
BTW, not sure where it is written that we are talking about a production system either
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LDAP deactivated: why?
Alright. You got this skip. We have a thread sonewhere here on how to debug ldap connections. Possibly outdated by now nit sure. Good luck.
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LDAP deactivated: why?
I love treasure hunts! Who knows what one can find arrr Problems LDAP Agent-Sync - disabled users Technical assistance I’m sorry, you’re right. For the full debugging experience, put the following...
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LDAP deactivated: why?
LDAP Sync - Error Log File Technical assistance You can temporary use a debug log which -might- help to find the user being affected. Normally Zammad recognizes duplicate users, I guess you have two...
View ArticleAuthentik SAML Login doesn't work | Err 422 invalid ticket
Ok I found something: First: In your provider example - you didnt configure any zert In zammand you did configure an cert in one direction. May be you should sing in both directions.
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Missing organization in receiver suggestion lists
Title: Please show the organization in receiver suggestion lists, like done at customer search. (Also please add the email to the “create” form customer search.) What is your original issue/pain point...
View ArticleMobile technicians frustrated
I think currently is also some side effect inside the form handling (in the 6.3 version), which leads to the unneeded sending of attachment content over the web socket server. But I think your problem...
View ArticleCan't connect WhatsApp
Would be nice to have the real headers of the request, but there are not logged in a good way currently. And the verify token is really the correct one? Maybe there is some whitespace present?
View ArticleMultiple answer in one ticket
Hi Ssion, i’am understanding your usecase as followed (tell me if i’am wrong): You send one email to many recipients from an email-tool that isn’t Zammad with a sender-address that is a Zammad...
View ArticleWhich log file logs sessions / admin log-ins
Hey everyone, I was wondering, if there is a log file that logs all admin console logins as the session overview is not helpful at all. I’m looking for a way to filter for specific admin accounts and...
View ArticleReports: Time Accounting By Technician
I believe this would be a great option for a Company including for my self to track not only what tickets a technician or agent has already worked on (Already a Feature) but How many Hours the...
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