Set Notification to in Ticket System only
Ok, I’ll try again. We don’t want to receive an email notification for every new ticket. Is it possible to set this?
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Set Notification to in Ticket System only
Hi! For clarification, have you clicked on Apply current defaults to all agents here? This way, the settings propagate to all the users that have an agent role. Other question, do your admins only...
View ArticleSet Notification to in Ticket System only
We want only to use the “admin” roles. Or we should use Agent aswell?
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Set Notification to in Ticket System only
No, you should not. I am asking because the documentation clearly states: https://admin-docs.zammad.org/en/latest/manage/trigger/system-notifications.html So, if they also have Agent roles, it may...
View ArticleSet Notification to in Ticket System only
Are you using any Trigger where those users are part of the recipients?
View ArticleSet Notification to in Ticket System only
So we don’t use a trigger that triggers a notification in this sense. Only to our customers when they have created a ticket or the ticket has been closed. I have just checked whether the other users...
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Set Notification to in Ticket System only
After I change the roles from admin to agent an set this default notification like in the screenshot. It works the way we want it to. The solution was actually to use the role of agent from now on....
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Set Notification to in Ticket System only
It sounds like a bug or misconfiguration to me, since people without agent roles should not be able to receive email notification based on ticket status updates.
View ArticleSet Notification to in Ticket System only
Maybe the admin role as agent permissions configured.
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Set Notification to in Ticket System only
Maybe this was my fault, but now it works so I am happy . Ticket could be closed and mark as solved.
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Looking for advice. Technicians using mobile web/pwa and are having issues with uploading photos to tickets. I’m assuming its due to file size. I want to make it as easy on them as possible, so I...
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Mobile technicians frustrated
Kindly share error messages and use the template. Otherwise others might get frustrated by trying to help.
View ArticleMobile technicians frustrated
Sorry, i considered putting this in the general, but the topic said if it didn’t fit somewhere in one of the other categories. I didn’t use the template because theres not much for me to enter because...
View ArticleMobile technicians frustrated
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Mobile technicians frustrated
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