Hi Ssion,
i’am understanding your usecase as followed (tell me if i’am wrong):
You send one email to many recipients from an email-tool that isn’t Zammad
with a sender-address that is a Zammad email-channel right? Many recipients answers to this email and all these answer-emails are pulled into Zammad.
Did i understand this right until now?
Normally Zammad must create new tickets for all of these answers, cause
of missing ticket-hook in the first outgoing email to the recipients.
Please give me more informations whats your usecase in detail.
best regards
byPARSE