Zammad 6.3 triggers to change new priority

Hy Patrick,

i wanted to reproduce your given behavior… but it works fine to me.

Here are my configs:

1. Change the given prios:
   

2. Add the two attributes to the database:
   

   
   

3. Add the trigger you described:
   

Results after changing the Urgency and Impact to “High” in:

Can’t reproduce the behavior.

Best regards
byPARSE