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Email address per Group
wer: 550 5.7.60 SMTP; Client does not have permissions to send as this sender You’ll have to allow the user in question to send as this address. Generally one mailbox usually should be good enough if...
View ArticleHow do I add new states?
Hello everybody! I need help inserting new states into the zammad app, the version I’m using is 6.2.0. Before opening the ticket, I searched the database for similar ones, but I confess that I still...
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How do I add new states?
alexmartins: I’m using is 6.2.0 Upgrade to the latest available 6.3.1 and do it in UI.
View ArticleAutomated Ticket Creation for Monthly, Quarterly, and Yearly Recurrences
What is your original issue/pain point you want to solve? The inability to create tickets that are automatically triggered on a monthly, quarterly, and yearly basis. This limitation requires manual...
View ArticleRecurring and planed tickets / Create new tickets via Scheduler
What is your original issue/pain point you want to solve? The inability to create tickets that are automatically triggered on a monthly, quarterly, and yearly basis. This limitation requires manual...
View ArticleZammad 6.3 triggers to change new priority
Maybe the problem can be issued by having only numbers in prio-field. Please try this.
View ArticleZammad Models - How to hide some models
Hello, I’m creating some models which are very useful. Anyway, some models are not needed for some groups. Is it possible to hide some models? If yes, how? Thanks
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Missing elastic search integration UI
Infos: Used Zammad version: 6.3 (upgraded from 5.4) Used Zammad installation type: ubuntu package Operating system: Ubuntu Browser + version: Firefox Expected behavior: Appear the integration to...
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Missing elastic search integration UI
It won’t be there on premise. (Elasticsearch (SaaS) — Zammad Admin Documentation documentation)
View ArticleZammad Models - How to hide some models
Would you mind to share a little bit more of detail? I am not even sure what you mean by models.
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Zammad Models - How to hide some models
Sorry, there was a wrong translation from italian in my Zammad installation Models = Templates (Templates — Zammad Admin Documentation documentation) Everyone can see all templates. I would like to...
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Zammad Models - How to hide some models
giuseppe4: Everyone can see all templates. I would like to restrict some templates only to some groups. I see. I’m afraid that’s a technical limitation. If you believe this is a missing functionality,...
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For privacy reasons, Zammad has bloedd remote Content
Infos: Used Zammad version: 6.3.1-1718620481.9d65e987.jammy Used Zammad installation type: (package) Operating system: Ubuntu 22.04.4 LTS Browser + version: Firefox 127.0 Expected behavior: For a few...
View ArticleZammad Models - How to hide some models
Is there a way to do custom developments internally (like a plugin or similar)? We have a software developer team that could do improvements.
View ArticleFor privacy reasons, Zammad has bloedd remote Content
The displayed message is new to make people aware that the article is different as described in the issue. The behavior that e.g. images that are not embedded in the email are discarded is not new and...
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Zammad Models - How to hide some models
Technically, possibly - sure I guess. But that’s something you guys have to find out on your own I am afraid. Rolf created a very extensive how to custom package here: Packages Tutorial Development...
View ArticleHide templates for groups
Hello, I would like to hide some templates for some groups (supporting templates in core workflow could help). I have many groups, and having different templates help them to work better, because they...
View ArticleCan't connect WhatsApp
Hello everyone I haven’t managed to connect WhatsApp yet. I have set up the WhatsApp app in the Facebook manager and when I enter the API secret, token, etc. it shows me the right number. But when I...
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