Intermittent outbound SMTP email channel fatal Error
Thanks for the reply… It’s strange, it doesn’t repair but will reset only if I go through the ‘Edit’ account process. Then at some point it will fail again. The channel is using the same account for...
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Intermittent outbound SMTP email channel fatal Error
bazajgee: It’s strange, it doesn’t repair but will reset only if I go through the ‘Edit’ account process. Are we really talking about a regular communication channel and not a notification channel?...
View ArticleIntermittent outbound SMTP email channel fatal Error
I’ll do a deep dive tomorrow with your suggestions and report back. Thanks again.
View ArticleChanging Customer
we receive emails from an external telephone assistance company. it says who called and why. the sender is always the same company. we receive these emails directly in zammad and then have to change...
View ArticleInstructions for updating zammad in docker compose
It’s better to make a backup before doing this Solution: Delete the old directory with yml Download the git clone update GitHub - zammad/zammad-docker-compose: Zammad Docker images for docker-compose...
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Changing Customer
Hello here! One solution could be to either use triggers to do this automatically or macros if you want the agent to double-check and do the click With triggers set correctly it can recognize the...
View ArticleAdvanced reference detection by References: header
The ideas are helpful to set the right customer when forwarding to Zammad, I already mentioned those as option 4 and 5, but don’t solve the duplicate ticket in my described approach. They don’t solve...
View ArticleUsing ruby 3.3 with zammad 6.3 ?
Thank you for the info. And when installing from source? Can ZAMMAD work with ruby 3.3?
View ArticleProcess unprocessed mails
Hello @tsprich, The commands changed for zammad 6.3 and is documented under: https://docs.zammad.org/en/latest/admin/console/other-useful-commands.html Shot: Login as user zammad and move to...
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System keeps disabling users
I stumbled upon this part in another post and wanted to share it here: Use Trigger to send an Mail to the recipient of last Article (Mail) If an agent receives a direct email from a customer, we move...
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Using ruby 3.3 with zammad 6.3 ?
crocchietta: Can ZAMMAD work with ruby 3.3? What do you think? Each Zammad version has a fixed and required ruby version. Just stick to it and don’t experiment.
View ArticleUsing ruby 3.3 with zammad 6.3 ?
I’m wondering if there are any plans to upgrade to ruby 3.3? If so, is this planned before the end of life of version 3.2?
View ArticleSystem keeps disabling users
So far I can confirm: I removed all the customers from Zammad and added them again via import (csv). LDAP config was kept with the filter (therefore Zammad will never see the AD-Userobjects which...
View ArticleUsing ruby 3.3 with zammad 6.3 ?
We do not communicate any ETAs or roadmaps. We regularly upddate our dependencies latest with releases. Just check release notes and the documentation and you’ll see when it’s time.
View ArticleTrigger for empty emails
Hello! I am trying to create a trigger for empty emails received via email. The idea is to set a trigger for emails that have no subject and body text. Such emails/users should receive an auto reply...
View ArticleTrigger for empty emails
Hello @Uswa , you can achieve the desired effect with filters and some clever regex magic: Filters — Zammad Admin Documentation documentation Regards, Benjamin
View ArticleChanging Customer
Unfortunately, that doesn’t help. In both cases I would have to define a new customer. But in each case it is a different customer, so that doesn’t help.
View ArticleTemplates as shortcuts
hello everyone I think this is more of a feature request, but I still want to ask. I have created a few templates. BTW, I have to say that the functions are really great for our work. Anyway, when you...
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