we receive emails from an external telephone assistance company. it says who called and why. the sender is always the same company. we receive these emails directly in zammad and then have to change the subject and customer. the subject is relatively simple, but changing the customer requires 3-4 clicks. that doesn’t sound like much, but since we do it 10-20 times a day, I’m wondering if there’s an easy way to get to the “change customer” menu? a shortcut or something similar? or does anyone have a good idea how we can simplify this?
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