Process unprocessed mails
Used Zammad version: 6.3.1 Used Zammad installation type: (source, package, docker-compose, …) docker compose Operating system: deb 11 Expected behavior: process unprocessed mails Actual behavior:...
View ArticleSystem keeps disabling users
Hi, I understand this. Customers were created from CSV import. But it could be, that LDAP did find those customers also in AD. (As my LDAP Filter did not work as expected at the beginning, and Zammad...
View ArticleSystem keeps disabling users
I’m not sure if re-creating would solve your issue. I thought, that only creation through ldap-sync would behave like this. But it’s possible, that it will always deactivate your users, as long as...
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System keeps disabling users
Hi, Thanks, for you reply. This is what I did, which seems to work, as Admins and Agents are not being disabled. I assume, that because Zammad could ‘see’ the customers for a short time in AD (until I...
View ArticleCan't send Mails with M365 Business
hey, I have what is probably a simple question. I have set up m365 and my email address is stored as inbound and unbound. The emails come in, but I can’t reply. I don’t see a “reply” button in my...
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Can't send Mails with M365 Business
Have you put the mail address in the group? Group Settings — Zammad Admin Documentation documentation Check the documentation
View ArticleCan't send Mails with M365 Business
oh man… of course. I am incredibly grateful to you!
View ArticleZammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
Did anything change tho with calling the console? Running and opening it works without issues but the console seems fairly different after updating and manipulating DB (which we only do this way as we...
View ArticleZammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
We updated from 6.1 to 6.3
View ArticleZammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
Please read the provided documentation further up in this thread and do not hijack them with different problems. No clue what you’re trying to achieve, but it seems very edge casy and may not be...
View ArticleQuestion to the Community - How do you bill ticketed time?
Hi, I would be interested in your workflow to make a bill out of the Time Accounting. At the moment, we have an overview “Tickets to Bill”. This Overview is copied into a bill we create in lexoffice....
View ArticleUsing ruby 3.3 with zammad 6.3 ?
Infos: Used Zammad version: 6.3 Used Zammad installation type: package Operating system: Rocky Linux 8 Browser + version: Firefox 115.6.0esr Expected behavior: Actual behavior: The Rocky Linux 8 and 9...
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Using ruby 3.3 with zammad 6.3 ?
crocchietta: package You are using a package installation. Follow the installation / update procedure for that installation type. Package installations come with bundled ruby versions and thus do not...
View ArticleEerro websocket on chat server
Update, i have this error on log. connect() failed (111: Connection refused) while connecting to upstream, client: 190.66.79.72, server: xxxxxxxxx, request: “GE|T / HTTP/2.0”, upstream:...
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Users disappeared after upgrade to Zammad 6.3
paolo.dasilva: And my user list is reduced to a maximum of 50 users. That is nothing new. The user management has a hard limit of 50 users. If you search for a user in the management, it should show...
View ArticleIntermittent outbound SMTP email channel fatal Error
SMTPFatalError -usually- indicates a faulty email address. The easiest way to find that one is to grep for “FatalError” through the production log (that should be good enough). You should be able to...
View ArticleZammad behind external Proxy
I am sorry. I cannot cover fundamentals in system administration like DNS and such. Your DNS record most likely points to the Zammad server which does not seem to be what you want. As I said, I can’t...
View ArticlePossible to make tickets readonly for customers based on ticket type?
The article editor cannot be set to read-only. A customer technically can always reply to a ticket.
View ArticleMicrosoft incoming mail layout is broken
There’s some people that create signatures as a table. Depending on the client that can have various results. Make sure to update to the latest Zammad version (6.3.1 right now) and check if this still...
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