hello everyone
I think this is more of a feature request, but I still want to ask. I have created a few templates. BTW, I have to say that the functions are really great for our work. Anyway, when you create tickets, the templates are displayed in a dropdown menu on the right-hand side. So you have to click three times each time to select the templates. It would be great if you had the option to display all the templates as direct links in the sidebar so that you could load them with just one click. Is that possible or is that a feature request.
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Templates as shortcuts
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