How to recognize the first article in a ticket?
When querying the API with, as an example: % curl --header "Content-Type: application/json" \ --header "Authorization: Token token=xyz" \ --request GET...
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Zammad 6.3 performance issues
gestinet: 12 CPU cores based on this… gestinet: ZAMMAD_SESSION_JOBS_CONCURRENT set to 16 WEB_CONCURRENCY set to 4 this is highly overbooked. In worst case, you have 20 processes that burst to 100% (or...
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View yesterdays closed tickets
I got this working via state is closed + closing time is within last (relative) 1 days + expert mode match none (NOT) and closing time is today
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E-Mails for Mentions in
This works for us on 6.3, I think its via the notifications for subscribed tickets, i.e. when you @@someone it subscribes you to the ticket and then you get a notification because we have emails...
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I get an error when I try include an image in a post An error occurred: Sorry, you can’t embed media items in a post.
View ArticleMails don't reach Zammad and can't be sent
Infos: Used Zammad version: 6.3.1-1715754184.27f4405b.jammy Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Server 22.0.4 Browser + version:...
View ArticleMails don't reach Zammad and can't be sent
Steps to solve this issue: Reboot server - emails were only processed briefly in the inbox, 5 minutes later no tickets arrived again approx. 15 minutes later: Service “Zammad” was restarted on the...
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Issues with email sent on escalation
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Debian Browser + version: Chrome Expected behavior: Create a trigger to send an email when a ticket escalates...
View Articlewhy are `internal` articles available thru API?
Hey @fluca1978 , if you are authenticated as an agent it should display internal articles. As a customer it should not. If you have any evidence of a security issue, you should not share it in the...
View ArticleHow to recognize the first article in a ticket?
Nope there is no other identifier then the first/lowest id at the moment.
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Zendesk Migration - Error with ObjectManager
Tried the same via zammad console, with same result: => #<ImportJob:0x000079ad8c5dd348 id: 1, name: “Import::Zendesk”, dry_run: false, payload: {}, result: {“Groups”=>{“skipped”=>0,...
View ArticleMy experience with Zammad
Isn’t that the case with most if not all open-source and nonprofit SaaS solutions, though? They’re always “in development” because there aren’t enough people with the time/availability to get to the...
View ArticleShould we open up Zammad to our customers?
Whoops, hit the delete button on accident. I’m working for an org that’s opening up Zammad to a whole bunch of users all at once in less than a week. If you like, once a week has gone by after doing...
View ArticleDisable article forwarding
Sounds like you need a change management strategy. Introducing new users to new tech can be a really stressful time, especially if those agents weren’t consulted when y’all decided to move to Zammad...
View ArticleZendesk Migration - Error with ObjectManager
Maybe you can send some additional information from the following endpoint: https://asd.zendesk.com/api/v2/ticket_fields You need to use the access token to use the API (Security and authentication),...
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