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Write Zammad Settings using the API not working
Hi @skip. Without sharing the API requests, it might be hard to help
View ArticleLDAP group role mappings are not saved
Sorry, to many things on the table. Maybe in the meanwhile one additional question. Did you already test it with another LDAP server? Is it the same problem? Or also with an new installation of Zammad?
View ArticleIMAP Account setup error
Hi @skip. The interesting part of the log is missing/not posted.
View ArticleUpgrade from version 4.0 to 5 not available
Infos: Used Zammad version: 4.0 Used Zammad installation type: package Operating system: CentOS7 Browser + version: na Expected behavior: Would like to upgrade to v 5.x Actual behavior: Attempts to...
View ArticleIMAP Account setup error
Hello @fliebe92 and thanks for your reply Here is the logfile before and a little after I, [2024-06-06T06:54:10.794972#1217-149500] INFO -- : Rendered inline template (Duration: 0.6ms | Allocations:...
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Write Zammad Settings using the API not working
Hello @fliebe92, you are right Here the API request (it was too long for Discourse): Pastebin api call - Pastebin.com Pastebin.com is the number one paste tool since 2002. Pastebin is a website where...
View ArticleIMAP Account setup error
As info, I set up a completely new server instance from scratch and am getting the same error there.
View ArticleWhy are `internal` articles available thru API?
I’m authenticated as an agent, but I thought that internal articles where visibile (via API) only to the same user, not another one (even if agent). I don’t think this is a security issue, rather my...
View ArticleAuthentik SAML Login doesn't work | Err 422 invalid ticket
Used Zammad version: 6.3.1 Used Zammad installation type: Helm Chart in RKE2 Cluster Operating system: Ubuntu22.04 Browser + version: Edge, Firefox, Chromium Hi, this is my authenik config: Provider:...
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Zendesk Migration - Error with ObjectManager
Hi dominikklein, I’ve already sent you the response of Zendesk API end-point via private message. Despite the fact that we renamed the custom field to ‘Channel image URL’, we still get the same error...
View ArticleIMAP Account setup error
Additional information I set it to POP and it worked fine with the parameters from the same provider. I hope this helps
View ArticleFirst Response time automatically entered when agent creates ticket
Out agents are also customers! If an agent creates a ticket through the REST API the first reaction time should not be filled in because in this case the agent is a customer! We use Zammad in 16...
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First Response time automatically entered when agent creates ticket
Ye we are using zammad as internal helpdesk system and with other departments so many agents
View ArticleEerro websocket on chat server
Infos: Used Zammad version: 6.2.0-1 Used Zammad installation type: Docker-compose Nginx Operating system: Debian 12 Browser + version: Chrome 125.0.6422.142 (Build oficial) (64 bits) Expected...
View ArticleKnowledgebas Link not opening in Firefox
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: Package on Ubuntu Server 24.04LTS Client Operating system: Tested with Windows 10 Pro, Windows Server 2012 R2 and Windows Server 2019...
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Objects -Attribute types - "External Data Source" missing
Dear Zammad Community, I would like to use a custom object (attached to tickets) with attribute type “External Data Source” but this option is missing: I am using version...
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Objects -Attribute types - "External Data Source" missing
PMP161316: What can I do, to get this option? Keep your Zammad installation up to date.
View ArticleNot authorized when creating a ticket within a group via JSON API
I’ve a user that is trying to create a new ticket using the API endpoint /api/v1/tickets (POST): % curl --header "Content-Type: application/json" \ --header "Authorization: Token token=xxxxx" \...
View ArticleZendesk Migration - Error with ObjectManager
You have two fields with the same title but a different field type. Which seems to be possible on Zendesk side. During the important, we need to generate a field name and for this, we are using the...
View ArticleNot authorized when creating a ticket within a group via JSON API
I have changed the configuration, in order to try. My user is id=7, and the group he belongs to is id=3: % curl --header "Content-Type: application/json" \ --header "Authorization: Token token=xyz" \...
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