Infos:
- Used Zammad version: 6.3.1
- Used Zammad installation type: package
- Operating system: Debian
- Browser + version: Chrome
Expected behavior:
Create a trigger to send an email when a ticket escalates
Actual behavior:
Email is sent multiple times (2 or 3 times) each 5 minutes apart.
Steps to reproduce the behavior:
-
Create an SLA with 15 min on update time:
-
Create a trigger to send an email on escalation (Used the created at trying to avoid it to be sent multiple times and leaving it time to be sent 1 time):
- It will trigger up to 3 times before the 30 min is reached:
I am not sure why this is happening, tried also putting Escalation_at has changed along with Escalation_at has reached but it stopped working at all. Does anyone know how can I set this up to be only sent one time once escalation time is reached?
Best Regards,