Traefik setup to work with saltbox
I am trying to setup zammad to work with saltbox which has traefik already running on it. I tried to go through and make the label changes in the override.yml file based on this documentation here....
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WhatsApp: 'updated by' not populated
Ooops, true. Here it is. github.com/zammad/zammad Updated by information gets overwritten by handling of 'Sent' event in a WhatsApp Business ticket opened 06:21AM - 24 May 24 UTC fliebe92 needs...
View ArticleHow do i update node.js in zammad 6.3
/opt/zammad/bin/node -v v20.9.0 This version has the following security findings: CVE-2024-21892 - Code injection and privilege escalation through Linux capabilities- (High) CVE-2024-22019 - http:...
View ArticleCan't configure Trigger anymore
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Windows 11 Browser + version: Firefox 115 esr Expected behavior: I want to configure some additional Trigger....
View ArticleEmail address not always filled out
Some people need pain to learn (: Some also will hold on to their “good ol’ times” Nothing you can really do about it I’m afraid. It takes time and a lot of nerves.
View Article365 SMTP Email Issue
Infos: Used Zammad version: 6.3.0-1715168141.6baf144b.jammy Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Ubuntu 22.04.4 Browser + version: Firefox...
View ArticlePause / Stop channel fetching during enabled maintenance
I like the suggestion, it saves a lot of clicking. It also prevents you from forgetting to switch on the email channels afterwards.
View ArticleWe Want to Hear From You! Share Your Thoughts Through Our Feedback Form
Hello dvanzuijlekom, I am sorry that you experienced this frustration, we now added the possiblity to save and continue later to our form. Hope it helps! Best Mirta
View ArticleScheduler - run now
Title: scheduler - run now What is your original issue/pain point you want to solve? I would like to execute a Scheduler entry immediately. Current workaorund: I set the next possible time and then...
View ArticleError during upgrade from 6.1 to 6.2
Hi there! Thanks for the feedback. yes, that’s what I tried several times already, but it did not (!) fix the issue. zammad run rake db:migrate --trace ** Invoke db:migrate (first_time) ** Invoke...
View Article365 SMTP Email Issue
Edit: Updated to 6.3.1-1716540828.c7fd5da9.jammy and restarted server but the problem persists.
View Article365 SMTP Email Issue
We have this issue from time to time too. Applying the following seems to have helped a bit...
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Issue on reply when Client is an agent
Used Zammad version: version 6.2.0-1704792691.00f9f486.bullseye Used Zammad installation type: (source, package, docker-compose, …) PACKAGE Operating system: DEBIAN Expected behavior: 1- When a agent...
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Issue on reply when Client is an agent
I just realized that I forgot to say hello. So Hello Guy and thanks if you have a idea to solve this case !
View Article365 SMTP Email Issue
Hi thank you for replying. Yes I saw that page and have already applied the permission. It still does not work correctly. I don’t understand how the agent can get an update email from Zammad but the...
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365 SMTP Email Issue
Email channels are self healing. For that to happen a action has to happen on that channel - so in that case sending an email out should reset the issue state. zammad_user_2024: I don’t understand how...
View Article365 SMTP Email Issue
Thank you. For instance I have a ticket open from another email me2@domain.com. I can send an update to the ticket no problem. The agent me@domain.com gets the update email. If the agent enters an...
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365 SMTP Email Issue
I just tried to update the ticket again and checked the monitoring tab. I see this error:
View Article365 SMTP Email Issue
I also did a message trace in 365 and can see that an email was sent to: verify-external-smtp-sending@discard.zammad.org
View Article365 SMTP Email Issue
Solved! I was able to figure it out by looking through the production.log file. First of all I had my email in the 365 Accounts but it was disabled. I had done this because I wanted to use a shared...
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