- Used Zammad version:
version 6.2.0-1704792691.00f9f486.bullseye - Used Zammad installation type: (source, package, docker-compose, …)
PACKAGE - Operating system:
DEBIAN
Expected behavior:
1- When a agent sent a mail to the integration mail of Zammad thats create a tickets nad in this tickets the client is the Agent : Thats OK and i have set-up zammad to do thats thats in the past :
2- When we reply its the @Mail of the agent :
Actual behavior:
Now since this day and i do not understand why :
1- When a agent sent a mail to the integration mail of Zammad thats create a tickets, the client of the ticket is the Agent : Thats Always good and OK.
2- When we do a Reply its now the @Mail of the integration mail 0_o :
Yesterday that worked As expected and i dont do any change since ,so its very strange