Multiple email addresses for a user
It would be great if customers could have a second email address. emails to both email adresses should end up in ticktes for the same customer.
View ArticleEmpty PDF attachment
Since we change the settings in MS Exchange, it works perfectly. Thx a lot for the solution ! Eric
View ArticlePause / Stop channel fetching during enabled maintenance
Title: Stop communications with enabled maintenance mode What is your original issue/pain point you want to solve? Enabling maintenance mode has only an affect on non administrative sessions, however,...
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Allow multiple customers to be assigned to a ticket
I just contacted support about this missing feature. Zammad support forwarded me this exact feature request in the community. E.g. In Jira you can “share” tickets with other people, see hardcopy. This...
View ArticleExchange Integration does not work
Do you happen to have a full log output? The rails container log output should be perfect for this.
View ArticleInstall on Synology DSM 7.2 Container Manager?
The last time I had a look at the container manager of Synology it was everything but suitable for docker compose. The Zammad stack consists of several containers which required a lot of fiddling. It...
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Secondary email for customers
No need to open a new feature request, there’s already one existing: Multiple email addresses for a user Interesting for future roadmap Hi, can you think of the possibility to enter more than one...
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Can't login after fresh installation
kamikazeedriver: I understand it’s ‘dangerous’ because it can delete data, but for those looking to reset their zammad install, isn’t that precisely what we’re looking to do? Is there potential to...
View ArticleEmail address not always filled out
Zammad actively tries to avoid to reply to agents and its own email addresses. In most scenarious replying to an agent is not exactly “useful” because they (not always, but most of the time) have...
View ArticleAPI for triggers, core workflow and schedulers
What exactly are you trying to achieve? It would be great to actually share some more input. Not everything of Zammads APIs being technically available is put into the documentation. The most...
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Docker and assets precompile problem with custom login page
niclas: I have tried to precompile the assets in the railsserver container but get error for Runtime environment not found. Exact error messages would be very helpful.
View Article[LDAP integration] Merge existing users based on attribute
I can’t really help here as it would require me to have a deeper look into your instance which is out of scope I am afraid. What I can tell for sure is: Zammad will detect an existing user that it has...
View ArticleWhatsApp: 'updated by' not populated
Is there a chance that there’s a trigger or scheduler kicking? Because it looks like it shows user ID one which translates to system (-)
View ArticleMore than one trigger using email notication
Please provide your exact trigger configuration.
View ArticleError during upgrade from 6.1 to 6.2
Make sure that your migrations are up to date before upgrading. zammad run rake db:migrate should do that (if there’s open ones).
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Can't login after fresh installation
MrGeneration: In the last years it showed that people hate to read stuff, especially if there’s a red or orange cautioning box around it… You’re so right about that.
View ArticleWhatsApp: 'updated by' not populated
I think we identified it as a bug in the WhatsApp flow when I remember correctly. Will clarify with @fliebe92, when I see it correctly we missed to create this one.
View ArticleEmail address not always filled out
Thanks for your explanation. That makes sense. I know we are not 100% using Zammad the way it’s supposed to. I just started working at a new company that did not use a ticketing system, so the first...
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