365 SMTP Email Issue
I would still not send via Office 365. Zammad does not have a resent / retry feature on failure. If your external connection is down or Exchange Online has an hick-up, you will need to repeat all...
View Article365 SMTP Email Issue
Thank you for the suggestion. I do have my local email relay selected on the Email Channel tab for Outbound Email Notification. My local relay is another Ubuntu server with sendmail running on it....
View Article365 SMTP Email Issue
I checked the log on the relay and it seems only some of the email is going through. I suspect based on the behavior I was seeing that the alerts to agents may be using the email tab and not the 365...
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Awesome, thanks! I was able to recover the data I was trying to submit, by using the browser’s Developer Tools to inspect the POST request, so in the end I didn’t have to rewrite everything, just...
View ArticleGoogle Channel setup.
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: Docker-Compose Operating system: Ubuntu Browser + version: Chrome - latest Expected behavior: When adding google channel account I...
View ArticleScheduler out of database connections right after start
Infos: Used Zammad version: 6 Used Zammad installation type: docker-compose Operating system: Debian Browser + version: n/a Expected behavior: Scheduler starts up and works correctly Actual behavior:...
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"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
JasperE: The only change that I made which resulted in rails applying the database.yml is moving it from /opt/zammad/config/database/ to /opt/zammad/config/ That fixes it for me, as well.
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Scheduler out of database connections right after start
Closing as duplicate of Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain a connection from the pool within 5.000 seconds (waited 5.000 seconds); all pooled connections were...
View ArticleMissing 'Broadcast' module in Zammad WebSocket After Migration from 5.2.1
Hi Dominik, Thank you for your quick and detailed answer. I just wanted to know if this functionality has been moved or completely removed. Your answer will help me proceed with my project without...
View ArticleWe Want to Hear From You! Share Your Thoughts Through Our Feedback Form
Will the answers be published here later? I think there are definitely good ideas there that interest me.
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
The supported way to fix this issue is setting environment variable POSTGRESQL_OPTIONS=?pool=50 in .env This is a variable which was recently added to .env. Check this out for more details :...
View ArticleDisable notifications when using API
What is your original issue/pain point you want to solve? I want to make calculations in a ticket with a 3rd-party-solution via webhook/API. Which are one or two concrete situations where this problem...
View ArticleDisable notifications when using API
I have the exact same need. I have created a custom boolean object/attribute for tickets in Zammad to know if some tickets have been processed by an external process using API (the API is basically...
View ArticleDisable notifications when using API
BTW, for info there is a similar Feature Request: Disable notifications when using API
View ArticleHelp for user role
i need help with the user and role assignment. after the integration of ldap i would like that customers who open a ticket and select a group that all agents who are in this group are assigned to the...
View ArticleTicket with custom state not visible as customer
Hello @fliebe92 , Restarting zammad sadly does not resolve the issue. I proactively updatet to version 6.3.1 but this does not change the behavior. The current situation is still: Assigned agent can...
View ArticleHelp for user role
Hi @lockee65. It’s not possible to set multiple owners for a ticket.
View ArticleCustomizing Ticket States in Zammad
Hi everyone, I’ve been using Zammad for a few months now, and it’s been great for managing our support tickets. However, our team has specific workflows that require some custom ticket states beyond...
View ArticleCustomizing Ticket States in Zammad
Since v6.3 it should be pretty easy to add new states, check this out: New Minor Release: Zammad 6.3 Objects — Zammad Admin Documentation documentation
View Article365 SMTP Email Issue
Yes, when you use the M365 Channel, notifications are still configured in the E-Mail channel. So the next question is could your solution of using the local MTA instead be changed to use the relay I...
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