Scheduler not connecting to database
In my case it only allowed me to get postgres running, but didn’t help with the connectivity issues.
View ArticleImporting all emails from inbox?
After more research I ended up finding that option. Thanks
View ArticleDuel mailboxes?
Yes but the term “server” had me question if it was the Zammad server or Gmail. I would have opted for different verbiage within the documentation. But after further research going with Keep messages...
View ArticleDuel mailboxes?
Where is basic user interface set up instructions? All I see on Youtube is integration videos.
View ArticleManual Backup of Customer support tickets
Infos: Used Zammad version: Zammad Cloud Used Zammad installation type: - Operating system: - Browser + version: Firefox 125.0.3 (64-bit) Expected behavior: Customer support tickets can be downloaded...
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Auto-close/notifications pending for client response
Used Zammad version: 6.2.0 Used Zammad installation type: docker Operating system: Linux Browser + version: chrome/safari Expected behavior: Notify user after 16 hours of not responding to an agent...
View ArticleManual Backup of Customer support tickets
In Zammad SaaS you can get a whole backup (of all data) twice per year free of charge. There is no backup function for specific customer tickets etc at all. If you need that, you can create API...
View ArticleDuel mailboxes?
The documentation should have you covered in all basics (if you’re not looking for use cases) https://docs.zammad.org (System documentation) https://admin-docs.zammad.org (Web-Administration)...
View ArticleDuel mailboxes?
OK I’m just trying to set up a basic dashboard with overview, a labeled inbox or two. My interface is completely blank when I login except a couple icons at the bottom left. One with the gear and a...
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Duel mailboxes?
Thats web administration thus admin-docs. Look for overviews and learn what’s possible.
View ArticleDuel mailboxes?
Thanks you[quote=“MrGeneration, post:12, topic:14290, full:true”] Thats web administration thus admin-docs. Look for overviews and learn what’s possible. [/quote] Thank you
View ArticleMicrosoft 365 Emails not sending
Info: Used Zammad version: 6.3.0 Used Zammad installation type: Package Operating system: Ubuntu 20.04 Browser + version: x Expected behavior: Emails would be sent to creators of new tickets and if...
View ArticleMailbox feed issues
Hi I have connected a Gmail within the email tab. Have not connected within the Channel under Google. Not sure if that is necessary or not I then have created my group name and added it into...
View ArticlePNG Logo in E-Mail Signature
You’re a windows user, aren’t you? Copy and paste does not copy the content of an image on Windows. Open it in your favorite image manipulation tool, mark the image and copy that. Then try to paste it...
View ArticleRestart sla solution time countdown when ticket is reopened
That is correct. What could be taken in account by another SLA would be update time and resolve time. Latter especially if it wasn’t used before.
View ArticleIssue on notification for remember pending
It is technically “normal” that pending reminders can be off up to 10 minutes. You can’t expect exact timings in the current as is. If you experience way longer off time than that, I would look into...
View ArticleEmail Service Zammad 6.2.0-1, Office 365, Sending or receiving emails does...
The notification channel sends out emails to agents only. (and to users in general upon password reset…) You can learn more on what it does here:...
View ArticleTrigger 'owner changed' not working when owner is changed by another trigger
Well create a bug report on Github if you believe it’s an error. If it’s a enhancement / feature request, open a thread here: Feature requests This is the place where your ideas and needs can get...
View ArticleCustomer help desk manager
As you have guessed, Zammad does not provide solutions for your very specific use cases. Some may be work around with Core Workflows and such, however, you may not be happy with that.
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