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Closed tickets reopens by itself
The stuff that’s removed during the creation of a thread.
View ArticleClosed tickets reopens by itself
Thank you for the assistance, I saw a response from you on same issue way back 2020 on trigger been the cause and I have been able to trace the cause.
View ArticleDuel mailboxes?
Looks like when connecting my email account it wants to import all the 1400 emails from my inbox. Is there a way around this? I just want any incoming emails from today going into Zammad
View ArticleImporting all emails from inbox?
I’m new to configuring Zammad and am in the process of adding the email that I want to feed into Zammad. However just as I was running through the steps a box popped up saying it was going to import...
View ArticleUnable to retrieve Ticket number from hook when creating a new ticket to...
Infos: Used Zammad version: 6.2.0-1712931839.b27a0d24.jammy Used Zammad installation type: (source, package, docker-compose, …) Linux Operating system: ubuntu 22.04 Browser + version: Chrome...
View ArticleImporting all emails from inbox?
you can enable “keep messages on server” then only unread mails will get imported into zammad. However it takes some seconds from receiving an mail and zammad importing it so if somone actively reads...
View ArticleDefault destination group when creating new ms365 channel
Used Zammad version: 6.3 Used Zammad installation type: docker-compose Operating system: Win 10 Browser + version: MSEdge Version 124.0.2478.97 Whenever i create a new channel the destination group is...
View ArticleUnable to assign owner in triggers
Infos: Used Zammad version: 6.2.0-1712931839.b27a0d24.bookworm Used Zammad installation type: ? Operating system: ? Browser + version: all Expected behavior: I’d like to change the owner for tickets...
View ArticleWe Want to Hear From You! Share Your Thoughts Through Our Feedback Form
Hello, Zammadians! We’re reaching out to each of you because your insights and experiences are vital for us in developing Zammad. As part of our ongoing efforts to improve and ensure that we’re...
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Empty PDF attachment
It is possible that you are using Microsoft Defender. In this case, it usually helps to change the policy for attachments from “Dynamic Delivery” to “Block”. learn.microsoft.com Safe Attachments -...
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Unable to retrieve Ticket number from hook when creating a new ticket to...
This is how it’s working for me:
View ArticleEmpty PDF attachment
Thx a lot for your answers. We find that the policies was set on: Dynamic Delivery Delivers messages immediately, but replaces attachments with placeholders until Safe Attachments scanning is...
View ArticleAttachments Intermittently Disappearing in Zammad Tickets and Notes
Infos: Used Zammad version: 6.3.0-1713510474.7663724c.bookworm Used Zammad installation type: source Operating system: Debian GNU/Linux 12 (bookworm) Browser + version: All browser Expected behavior:...
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
Infos: Used Zammad version: 6.3.0 Used Zammad installation type: docker-compose Operating system: Ubuntu 22.04.4 LTS (jammy) Browser + version: Chrome 124.0.6367.201 Expected behavior: Scheduler able...
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
You do know that pool size does count per process and thus in your case would mean 4*500 connections without any tuning? This is an absolutely over the top and uneeded configuration. The default of 50...
View ArticleDuel mailboxes?
The documentation would have told you about your options and warned you about defaults too.
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
Thanks, I’m not exactly familiar with how all max thread limits affect each other. So I reverted all environment settings back to default, increased the postgresql limit, and the issue still shows....
View ArticleScheduler not connecting to database
Thank you very much, this makes sense and would’ve propably solved my issue but in the meantime I’ve migrated to a dedicated machine due to the better support. I’ve had to reg-register elastics trough...
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Template Frame is alway "open" if I create a new Ticket
Used Zammad version: 6.3 Used Zammad installation type: source Bug or Feature? If I create a new Ticket the template frame is always open. This makes no sense because we have no active templates. Is...
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