First Response time automatically entered when agent creates ticket
Right. The sales agent is technically the first responder. Even if he just creates a ticket due to a customers request. It’s a first response, as the sales person ensures that it goes to the right...
View ArticleCSRF error when creating new accounts
Does reloading the login page resolve the issue? If yes, this is most likely a caching mechanism of your browser that stabs your back here.
View ArticleNot receiving email
Zammad has no default trigger that notifies the customer that the ticket was updated or closed. You’ll have to create them yourself. If you’re looking at the notification channel: That’s for agent...
View ArticleClik here to view.
Webserver/SVG,woff2 loading slow
sounds like performance issues, however, without knowing about how many concurrent users we’re talking and hardware etc, it will be hard to help you at all.
View ArticleClik here to view.
Auto-close/notifications pending for client response
Triggers are used for when something happens, and you want something else to happen as well. It will not check to see if a ticket has been open for 16 hours and has had no response. You need the...
View ArticlePerformance issues hosting at AWS
How many concurrent users, what performance tunings are in place? Does your postgresql server meet our strong suggestions?
View ArticleClik here to view.
Your Ruby version is 3.1.3, but your Gemfile specified 2.7.4
Yes. You’re restoring a full filesystem dump of Zammad and this causes the issue. The documentation has clear suggestions to not do that (see: Backup configuration — Zammad System Documentation...
View ArticleBug? in the history
That’s to be expected. The history contains references to the users and these have to be removed before. To not loose these entries, Zammad sets user id 1 (which translates to system). Other wise you...
View ArticleBy Closing an ticket, send only last public Note
There’s no solution to this, no. You can look if there’s an existing feature request to this (and vote with a heart on the first article) or create on here: Feature requests This is the place where...
View ArticleMultiple Identity Provider with SSO and SCIM provisioning
It’s not possible. The current suggestion is to use LDAP syncs for the user mappings. As that’s not an option for you, check the feature request list and add one if it’s not there already: Feature...
View ArticleUpgrade from 6.0 to 6.1
I just double checked internal chat logs and noticed that we had this issue with exactly one instance. I could not find a solution other than manually commenting out stuff which I would like to not...
View ArticleClik here to view.
External data reference only returns list
That’s behaving exactly the way I understand it from documentation: Maybe the sample page helps understanding better...
View ArticleZammad 6.2 - Microsoft 365 SMTP - Email Notifications Error: Can't use...
I believe that notifications would retry just like “normal” articles would. Usually the error persists longer than the retry though. I do understand your point but what would be your expactation?
View ArticleAuto-close/notifications pending for client response
Thank you for sharing this info, I did tried one and it didn’t work, I’ll try with the ones you send me, thanks again for your help and collaboration, I appreciate very much your gesture !
View ArticleAuto-close/notifications pending for client response
BTW, what version of Zammad are you using? We are using 6.2.0 and we can’t modify the State Id object, how you did this? Or it’s just another custom object? Thanks!
View ArticleClik here to view.
Auto-close/notifications pending for client response
Zamamd 6.3 can do this. Here’s the list of releases: zammad.com News, Updates, Releases | Zammad New features | Fixed security flaws | Improved functionalities | Read our Release Notes | All our...
View ArticleAuto-close/notifications pending for client response
Yep, I use 6.3.1. Try to stay up to date for security reasons, and for the new functionality.
View ArticleClik here to view.
Scheduler not connecting to database
I rad your thread too and have also tried various things with no success. Apparently mine has been broken for at least 22 days Current Status Channel: Microsoft365::Account in is active but not...
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
Just for tracking, this is related: https://community.zammad.org/t/scheduler-not-connecting-to-database/14296/4
View Article